Transitional Housing Intake Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:
To conduct all pre-admission and admission interviews
Respond to telephone inquiries
To supervise placement of clients in rooms
Maintain files of all admissions inquiries and refusals via EMHware
To ensure that clients are adequately oriented to the Harbour Light and its program
Calculate and collect client rent on a monthly basis
To ensure that the room roster is maintained and updated regularly as required
To establish and maintain a computerized client information data base
The Salvation Army Canada and Bermuda Territory
Job Description
2
Acts as an advocate and a positive role model for the client
Liaises with referral sources and other external community agencies as needed (e.g. Ontario Works
shelters Ontario Housing police in urgent situations)
Conducts unit inspections of client units to ensure cleanliness and policies are being adhered to
Handles the admission orientation evaluation of clients understanding of rules and discharge
procedures; ensures the ongoing enforcement of policies ensures clients participation in the
program
Serves as a representative of The Salvation Army Harbour Light Ministries maintaining and
developing relationships with community partners
Participate in all staff meetings by attendance and participation
Participate in regular direct supervision with immediate supervisor and implement improvement in
performance as directed
Performs other related duties as assigned
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education Qualifications and Certifications:
Minimum undergraduate degree from a recognized institution (in one of the human services
professions) including qualification to enter a Provincially Regulated College
Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements
Minimum of 1-3 years of prior related experience in case management and supportive counselling
especially with people experiencing homelessness those with substance abuse disorders refugee
claimants and members of the 2SLGBTQ community
Understanding of the continuum of addiction and concurrent disorders
Experience and skill working with homeless individuals
Understanding of trauma and trauma informed principles
Knowledge of culturally competent practices
Knowledge and experience with data management systems
Strong work ethic initiative and commitment to delivering positive outcomes
Ability to organize workload using time management principles
Skills and Capabilities:
Attention to detail problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of
fairness and flexibility
Ability to work well individually as well as part of a team
Good judgment and decision making
Able to build rapport and make meaningful connections in a short amount of time (some knowledge
of single session counselling an asset)
Excellent verbal and written communication skills in English (A second language is an asset)
CRITICAL RELATIONSHIP MANAGEMENT
Works in conjunction with internal and external stakeholders to support clients goals (including
maintaining permanent housing recovery from substance use/concurrent disorders
employment/education etc.)
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
Reports directly to: Program Coordinator Harbour Light Transitional Housing Program
The Salvation Army Canada and Bermuda Territory
Job Description
3
FINANCIAL AND MATERIALS MANAGEMENT:
Work with Business Manager and Program Coordinator to ensure deposit of client rent follows the
Territory Finance standards
Assist in contacting clients to pick up refund cheques in the event that they cannot provide a
forwarding address or direct deposit information.
Assist in clearing client units when personal belongings are left behind
WORKING CONDITIONS:
This position requires working out of an office at 160 Jarvis St. with duties in various areas around
the building including inside client units and classrooms
Must be able to perform some light lifting and cleaning as when clearing a clients unit
Requires participation in meetings frequent sitting frequent standing and working at a computer
The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and
Values in a professional manner upholding our code of conduct.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.