Senior Infrastructure Engineer

About this role:

Wells Fargo is seeking aSenior Infrastructure Engineerto join theWorkplace Technology end user compute Platform Operations team. This role will be instrumental in shaping and leading a high-performing operations team working closely with engineering & development teams help desk & onsite support teams to deliver a scalable secure modern desktop and mobility platform across the enterprise.

In this role you will:

• Support & troubleshoot operating system network infrastructure and application related issues.
• Manage and optimize device provisioning workflows withAutopilotIntune andSCCM analyzing system & deployment logs to identify root causes or implement corrective actions
• Support mid-scale enterprise desktop migrations on all environment such as virtual physical and cloud.
• Collaborate with security teams to integrate endpoint protection products - CrowdStrike Defender Symantec Endpoint Protection and BitLocker
• Collaborate with secure network teams when issues arise with compute VPN proxy and firewall-related issues impacting endpoint performance
• Assist with implementation of configure and manage device policies conditional access and compliance using a variety of tools includingIntune Entra andGPO
• Work with Principal and SRE engineers to monitor and analyze endpoint performance and user experience via AternityThousandEyes Prometheus Splunk Graph and KQL
• Assist with developing or providing input for manual or automated script creation usingPowerShell Python and Ansible
• Implement or assisting with identifying self-healing and telemetry-based alerting mechanisms for proactive issue resolution
• Collaborate with co-workers on operational support and continuous improvement initiatives for enterprise desktop and mobility platforms and implement efficient platform support strategies
• Assist in the transition of the enterprise device fleet tomodern cloud-managed endpoints
• Assist with the deployment configuration support and lifecycle of;
  • Windows 11 physical devices
  • Apple macOS devices
  • iOS and Android mobile devices
  • Windows 365 Cloud PCs
• Ensure platform reliability performance and security across hybrid remote and in-office environments

Required Qualifications:

• 3 years of enterprise desktop engineering experience with Windows 10/11 & Apple OSX
• 3 years of enterprise support on virtualization desktops such as Citrix & Windows 365 Cloud PCs
• 3 years of enterprise operations for mobile iPhone & Android devices & operating systems
• Proven experience in maintaining on-prem PaaS & SaaS compute infrastructure used for enterprise endpoint management
• Familiarity with scripting or programming in languages such as Python Bash PowerShell C# .NET Java YAML or similar
• Hands-on experience managing compute in Microsoft Azure Entra Intune SCCM
• Hands on experience using the following environments products and technologies: Aternity 1K Eyes Prometheus Graph KQL Splunk Google Cloud Global Protect Broadcom WSS CrowdStrike Defender Symantec Endpoint Protection BitLocker SecureDoc WinMagic
• Proficient in reading deciphering and using diagnostic logs as a mean of troubleshooting

Desired Qualifications:

• Strong collaboration skills with cross-functional teams
• Possesses core Site Reliability Engineering skills
• Experience in supporting VDI solutions using Citrix & VMware
• Familiarity with mobile device management (MDM)

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.