Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Receives inquiries from FL investigate and process the inquiry get necessary information from other Supply Line (SL) functions reply to FL.
Receives the elevator /equipment/component orders from FL and books the order into SL Order Book
Verifies the received order information steers order bound engineering and confirms the order to FL.
Composes collects and sends necessary technical information to FL. Involves internal interest groups if necessary.
Informs FL when drawings are ready for approval in EDMS.
Receives and processes clarification requests from FL and provides replies.
Confirms material delivery times and transfer prices to FL
Receives No Return Point confirmations from FL and triggers into ERP.
Informs FL about any deviations in delivery operations.
Communicates and collaborates actively and effectively with FL e.g. by organizing front line or customer visits / meetings
Manages orders financial result ie. is responsible for orders transfer prices to FL and projects profitability.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
