Assistant General Manager
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
Common House is a modern social club with locations in Richmond VA Charlottesville VA Chattanooga TN and New Orleans LA. More than a membership the Houses provide inclusive spaces to dine work and discover through daily programming unique amenities and connection opportunities with other members.
Reports to: General Manager Common House
The Assistant General Manager (AGM) serves as the co-architect of the House experience for staff and guests. The AGM holds hospitality as a virtue not a concept and treats every impression as the first. The AGM aims to build harmony in the House while maintaining passion purpose and profitability. The AGM will oversee the daily operations seek to solve problems and increase efficiencies across departments and all House functions.
Responsibilities of The AGM include but are not limited to:
Staffing Service Employee Relations
- Upholding service standards through exemplary leadership and direct communication with all team members
- Identifying weak points in service to implement solutions and strengthen established service standards
- Collaborating with General Manager (GM) to hire and interview and develop service training programs
- Promoting growth and professional development through staff evaluations incentives ongoing coaching and one-on-one goal-setting sessions
- Monitoring business levels private events and programming to maintain effective scheduling of staff and limit overtime
Programming health wellness and educational events focused on maintaining and boosting employee morale and skills training - Maintaining a positive working relationship with GM CDC Admin and all staff
Budgeting & Revenue Management
- Co-developing and implementing cost controls to drive profit for the House and its outlets
- Assisting in the execution of forecasting budgeting and setting measurable goals for increased revenue
- Working with club managers to eliminate waste and excess inventory through weekly specials and F&B-focused programming
- Processing and overseeing daily payroll and accounting procedures
- Conducting monthly beverage and service wares inventory analyses to ensure the House is aligned with P&L goals
House Maintenance
- Maintain par levels of daily operating supplies and collateral and enact an optimized ordering system
- Checking daily for action items to be listed on the property management meld and work with GM to schedule weekly maintenance projects for managers and staff
- Implementing cleaning and maintenance schedules for co-working floors managing all amenities and coordinating appointments with Concierge team
Member Relations
- Encouraging creative/professional collaboration between members and staff who share similar passions or interests
- Highlighting special/pivotal moments in the lives of our members and developing indelible bonds
- Cataloging individual members needs and preferences in all CRM management software to curate comfortable and consistent member experiences
- Soliciting guest and employee feedback to build a harmonious work and service environment and to provide guidance on future programming and events
Safety
- Adhering to company food safety food handling storage and sanitation requirements to ensure the health and safety of our guests and team members
- Sourcing and perpetually developing a master list of guest and staff allergies and food preferences
- Complying with all ABC laws and regulations and enforce these regulations with all service staff
- Analyzing potential hazards and critical control points with GM and CDC to develop
- Reviewing all evacuation machinery operation and MSDS plans with staff
Education and Experience:
- 2 years of Hospitality Management experience
- Bachelors Degree in related field a plus but not required
- Knowledge of Food & Beverage
Skills and Abilities:
- Excellent communication and customer service skills
- Ability to recall and memorize menu items
- Ability to work well in a fast-paced and at times stressful environment
- Ability to communicate in English both orally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect accurate information and to resolve problems
- Ability to use software and technology for communication reporting and programming the point of sale
- Must have physical ability to access all areas of the facility withstand prolonged standing stretching bending kneeling lifting and carrying items work indoors being exposed to hot/cold surfaces steam wet floors and sharp knives is required and withstand environmental factors include noise dust cigarette smoke (if applicable) etc
- Professional appearance and demeanor
- Ability to work nights weekends and some holidays
Physical Requirements:
Prolonged periods of time walking standing and on ones feet. Must be able to carry 15 pounds repetitively.
Common House is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
About Common House: Common House is a gathering space that cultivates community through unique programming, thoughtful design, and diverse style of dining. Today, we have Houses in Richmond’s Arts District and Chattanooga’s Southside, in addition to our flagship location on Charlottes ... View more
