Case Manager 2

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

Overview:

THIS WORK MATTERS!

This recruitment will close when 150 applications have been received.

This recruitment will be used to create a list of eligible candidates to fill Regular positions Temporary positions Limited Durations you are bilingual in another language you are encouraged to apply.

This position exists to provide case management services for children and adults with developmental disabilities. The State Office of Seniors and People with Disabilities contracts with Multnomah County to provide case management services. The purpose of case management is to access coordinate and ensure the delivery of services and supports required by individuals with developmental disabilities. Case management will help eligible individuals under their individualized plan in gaining access to needed medical social educational and other services.

As the Case Manager 2 other duties will include:

• Manage a caseload of clients found eligible for DDSD case management services

• Monitor services/supports via home visits service provider visits and phone calls to ensure that they are receiving appropriate financial medical training educational transportation and other identified/agreed to services/supports

• Develop and complete Individual Service Plans which are completed at staffing & special meetings in client/families own homes as well as in provider settings of clients with funded vocational and/or residential service

• Develop facilitate and coordinate resources necessary to provide consumers/families with needed services.

• Prepare and submit routine and special reports

• Assess the level of functioning and level of support needed of the individual by completing the TXIX Waiver Forms and submitting them to the State for approval

• Review level of functioning and level of support needed by updating the TXIX Waivers on an annual basis

• Inform state when client is out of a funded facility for any reason

• Maintain case records and document actions taken in accordance with federal state and local policy; develop submit and modify necessary documentation to implement/change/ adjust payments and program benefits.

• Counsel and advise consumers/families in regard to placement and care/service plan choices personal and emotional difficulties financial planning and interactional dynamics.

• Liaison with educational systems in order to support childrens access to educational services that meet developmental disabilities needs

• Report possible protective services issues and provide initial information to assist the investigation

• Utilize Tableau data and reports to analyze overdue tasks to self-direct schedule and facilitate monitoring of ODDS required service priority area(s) including ISP Financial Medical Behavioral and/or Employment services.

• Act as liaison between residential community providers and licensing program specialists service coordinators supervisors ACHP and IDDSD management on trends data and issues related to health safety and regulations through contact.

The successful candidate will demonstrate:

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals and skill to provide courteous customer service

• Ability to effectively organize/prioritize work to meet pressing deadlines and work

• Independently as well as a member of a team using good judgment excellent verbal/written communications and decision-making skills

• Ability to interpret/apply complex federal state and local laws rules regulations policies and procedures related to program scope and operations

• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information

• Knowledge of case management methods principles techniques and resources (including information/referral assessment interviewing patient/client advocacy risk intervention resource utilization)

• Knowledge of available programs public assistance providers Medicaid service agencies protective services referral centers community residential resources and crisis/emergency resources

• Knowledge of conflict resolution techniques de-escalation strategies and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee you will create a work culture of respect trust and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Education/Training:

• Bachelors degree from an accredited college or university with major course work in social work psychology/sociology criminal justice or a related field. (Professional work at or near the level of this position can substitute year-for year for the educational requirement)

• Three (3) years of increasingly responsible research field investigatory or case management experience as a journey-level social services court criminal justice or corrections/protective services professional

• Diversity and Equity: Ability to promote a culture of respect inclusiveness and appreciation of diverse perspectives backgrounds and values

• Must have a valid drivers license

• Must pass a criminal background check

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED:

Application Packet: You must submit all requested items below. Failure to do so will be deemed an incomplete application.

1. Attach a Resume showing you meet minimum qualifications; AND

2. Attach a Cover Letter addressing the following:

Describe your understanding of the complexities of providing case management and how you meet the minimum qualifications for this role. Additionally recount a challenging case youve managed highlighting your use of:

• Relevant laws and resources

• Conflict resolution and de-escalation techniques

• Cultural sensitivity

Ensure your response demonstrates how these elements contributed to positive outcomes for the client and their family.

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --

• Internal applicant: If you are an internal candidate (current employee including on-call regular probationary limited duration and temporary employee) your job application will consist of the career profile that you complete on Workday. Before you apply please make sure to do the following:

  • Navigate to your profile on Workday (see: My Career Profile) and click on the Career section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History Education Skills Languages Certifications etc.).

  • When completing the application on Workday as an internal candidate you will need to scroll down to see the Resume/Cover Letter section on your screen. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers unpaid interns contractors and community partners) through you will come to a page where you will see the Resume/CV section. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the Submit button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Hybrid Telework: This position is designated as hybrid telework meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak 209 SW 4th Ave Portland Oregon 97209.

Serving the Public Even During Disasters

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

In accordance with Oregon Law Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume cover letter and other application materials.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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