ServiceNow Technical LeadSolutions Architect

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

Ingram Micro has earned Great PlacetoWork Certification for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

This position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remotely per week.

Role: We are seeking a highly experienced ServiceNow Technical Lead/Solutions Architectto drive the architecture design and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will bring deep technical expertise in the ServiceNow platformboth as a user developer and architectwhile also demonstrating the ability to understand business requirements and translate them into scalable integrated solutions that deliver measurable outcomes. This is a hands-on technical leadership role responsible for the design integrity scalability and extensibility of ServiceNow solutions including CMDB ITSM ITOM SecOps and Service Graph in coordination with other enterprise systems like monitoring/alerting security platforms and CI/CD pipelines.

Key Responsibilities

• Serve as the technical authority and solution ownerfor the ServiceNow platform guiding architectural decisions and implementation strategies across modules.
• Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools.
• Design and oversee implementation of a cloud-aware application-aware CMDBand Service Graph architecture ensuring alignment with CSDM and business service models.
• Review and approve/reject or direct technical solutions proposed or implemented by external vendors ensuring alignment with enterprise architecture standards and best practices.
• Provide technical leadershipacross ServiceNow initiatives including new feature development upgrades and operational support.
• Collaborate closely with stakeholders across ITSM ITOM Security DevOps SRE and Engineering to build end-to-end service workflows and automation.
• Define and enforce ServiceNow development standards reusable components and governance practices.
• Lead performance optimization capacity planning and platform reliability engineering for ServiceNow.
• Support compliance security and audit readiness of the platform through robust technical design and process alignment.

Required Qualifications

• Bachelors degree in computer science or related field required.
• 7 yearsof experience in enterprise IT with 5 yearsof ServiceNow architecture administration and development.
• Proven experience leading and implementing complex ServiceNow modules including ITSM ITOM CMDB Service Graph SecOps and Custom App Development.
• Expert understanding of ServiceNow data models CSDM CMDB relationships and Discovery/Service Mapping.
• Demonstrated experience integrating ServiceNow with tools such as:
• Monitoring & alerting systems(e.g. Datadog Dynatrace Splunk)
• CI/CD pipelines(e.g. Bitbucket Jenkins Azure DevOps GitHub Actions)
• Security tools(e.g. CrowdStrike Qualys Tenable)
• Ability to design solutions that span ServiceNow and broader enterprise ecosystems.
• Strong experience overseeing or working with external vendorsand managed services partners.
• Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow.
• Experience with Scoped Applications Flow Designer Scripted REST APIs UI Policies Business Rules Transform Maps etc.
• Effective communicator who can bridge business and technical teams; strong written and verbal communication skills.
• ServiceNow certifications strongly preferred:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) ITSM ITOM CMDB etc.
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA)or strong experience equivalent

Preferred Qualifications:

• Experience implementing automated governance CMDB accuracy and lifecycle management.
• Prior work on ServiceNow enterprise integrationsat a Fortune 500 scale.
• Knowledge of cloud-native services(AWS GCP Azure) and Kubernetes-based infrastructure.
• Familiarity with Agile/DevOpsdelivery methods and SAFeframeworks.
• This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all of these duties.

At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonuses or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare Dental Vision well-being benefits and perks critical illness disability coverage mental health support paid time off RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race color religion gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class. Accommodations for job applicants are available on request please contact us by sending an email to . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries such as following up on an application will not receive a your email please provide contact details and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micros Commitment to ESG (Environment Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program we establish policies programs and practices to achieve continuous improvement on the Environmental Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here Ingram Micro ESG.