Professional Services Manager
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities ensuring the seamless adoption and implementation of Axon Enterprises cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows efficiencies and training capabilities through Axons digital evidence management systems body-worn cameras Artificial Intelligence (AI) solutions and Professional Services Packages. Acting as a Trusted Advisor the Professional Services Manager supports customers in maximizing the potential of Axons technologies to transform their operations.
WhatYoull Do
Location: Remote in one of the following Axon Hub locations -Atlanta Boston Denver or Washington DC metro areas
Travel: up to 75% travel to customer locations
Reports to:Manager Professional Services
- Engage with technology decision-makers (e.g. Chiefs of Police Command Staff Sheriffs Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption.
- Participate in pre-sales activities including:
- Sales presentations and solution demonstrations.
- Responding to RFPs and RFIs.
- Assisting in the creation of deployment plans.
- Supporting product Test and Evaluations.
- Plan coordinate and execute post-sale program implementation for Axons body-worn camera products AI solutions and associated services packages.
- Conduct customer site assessments to evaluate requirements and implementation readiness.
- Ensure proper setup and functionality of equipment such as body-worn camera systems to meet operational needs.
- Provide tailored training to law enforcement and other customers enhancing their operational capabilities and training curriculums.
- Collaborate closely with Sales Product and Customer Operations teams to:
- Address and document customer feature requests and issues.
- Offer valuable feedback to drive product improvements.
- Ensure high levels of customer satisfaction and program success.
- Assist customers in developing comprehensive agency-wide deployment plans.
- Champion Axons mission to transform training and operational efficiency through innovative solutions like AI solutions and .
- Perform other duties as assigned.
What You Bring
- Bachelors degree or equivalent knowledge and experience.
- Experience implementing and/or leading an Axon body-worn camera program.
- Experience with training project management and resource tracking.
- Experience with SAAS sales or support.
- Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video Body-Worn Cameras Conductive Energy Weapons Virtual Reality Mobile Communications SAAS.
- Knowledge of professional service provision with a technical or weapons-related customer base.
- Understanding of software and/or hardware testing and implementation.
- Understanding and conversant about company solutions and products strengths weaknesses opportunities and threats.
- Willingness to travel weekly throughout North America with potential for international travel.
- Experience working with law enforcement or military sales.
- Ability to work effectively add value as a team member and assume leadership roles within a team.
- Ability to work remotely effectively and add value as a team member demonstrating technical knowledge and consultative skills.
- Ability to teach and mentor team members as required.
- Willingness to take ownership of accounts and account-related actions.
- Proven ability to coordinate across various groups and functional teams.
- Ability to perform tasks with little or no supervision.
- Demonstrated ability to implement drive track and report on projects.
- Ability to apply solutions technology and products to business opportunities.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
| The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 66000 in the lowest geographic market and USD 105600 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Required Experience: Manager |
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
