Call Centre Operator

Join RediMed Building a Healthier More Resilient Australia as our next Call Centre Operative based out of our Belmont clinic working within a small team of call centre operatives but a national customer service team. Before you read on shortlisted candidates would need to be available for interview on Wednesday 12th November between 4pm-5:30pm at our Belmont location. We will aim to advise shortlisted candidates by 31st October.

RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:

• Pre-Employment Medicals
• Health Surveillance and monitoring
• Injury Treatment
• Rapid Medical Intervention (including surgery)
• Drug and Alcohol testing
• Skin checks
• Vaccination clinics

via a team of expert Surgeons General Practitioners Physiotherapists Occupational Therapists Exercise Physiologists Nurses Medico-Legal Advisors and an all-inclusive Clerical Medical Support Team. We pride ourselves on providing high-quality patient-centered care in a supportive environment. Our team is dedicated to excellence collaboration and continuous improvement.

About the Role

We are seeking a motivated Call Centre Operative to join our dedicated Contact Centre team. This role supports RediMeds clinics nationally handling inbound and outbound calls to deliver exceptional service to our clients and patients. Previous call centre experience is desirable but wed love to hear from anyone with a customer service background.

This position is based at our Belmont office with full-time and part-time opportunities available. Flexibility to work on a roster covering hours between 7:30am 5:30pm is needed.

Duties and responsibilities in this role include:

• Handle a high volume of inbound and outbound calls in a professional and timely manner.
• Schedule appointments and coordinate bookings for multiple RediMed clinics.
• Respond to client and patient enquiries regarding services results and procedures.
• Accurately enter and maintain data within our practice management systems.
• Communicate effectively with internal teams to ensure seamless patient care and workflow.
• Support administrative and reporting functions as required.

About You

Wed love if you had:

• Experience in a call centre or customer service environment ideally within healthcare or allied health.
• Knowledge of pre-employment medicals health surveillance or injury management processes.
• Familiarity with Genie Practice Management Software or similar systems.

We need you to have:

• Exceptional communication and customer service skills.
• A patient-focused approach with the ability to manage competing priorities.
• Strong computer and multitasking skills.
• A proactive and supportive attitude within a team environment.

Why REDiMED

• Professional development support
• Fast-growing business with career progression opportunities
• Regular social events
• EAP support which includes financial advice
• Suite of benefits including birthday leave and salary packaging

Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.

To apply click APPLY NOW or email your resume to with a cover letter or short paragraph outlining your suitability to the role.