IT Field Support Technician Culpeper, VA

Culpeper, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: 100% ONSITE Assigned VDOT Culpeper District

Requirements: MUST possess a valid drivers license will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia with a primary focus on the VDOT Culpeper District. The role requires hands-on onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:

Provide front-line support to end users including troubleshooting hardware and software issues across desktops laptops and wireless devices
Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
Support Microsoft Desktop products including Windows OS SharePoint MS Office Suite and MS Teams
Deliver outstanding customer service with a strong customer-first approach
Maintain accurate documentation of incidents resolutions and asset management
Assist in the installation maintenance and troubleshooting of network cabling infrastructure including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
Support the setup and testing of network drops cable labeling and physical connectivity checks
Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
Maintain organization and inventory of cabling tools equipment and supplies
Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications:

- Valid drivers license (required)
- Excellent verbal and written communication skills
- Ability to work independently in a field environment and manage multiple priorities
- Familiarity with basic network concepts and a willingness to learn structured cabling standards
- Prior experience with IT support help desk systems or customer service preferred

Skill	Required / Desired	Amount	of Experience
Valid drivers license (required)

Experience working with help request tracking and reporting tools.	Highly desired	1	Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7 Windows 10 SharePoint 2010 Outlook MS Office Suite		3	Years

Skill in the use of troubleshooting and managing and administering wireless devices	Highly desired	3	Years
Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.		3	Years

Setup and testing of network drops cable labeling and physical connectivity checks	Highly desired	1	Years
Assist in the installation maintenance and troubleshooting of network cabling infrastructure including Ethernet cabling (Cat6/Cat6a) and patch pane	Highly desired	1	Years

Global Candidate Requirements

Skill

Required / Desired

Amount

of Experience

Required Experience:

Location: 100% ONSITE Assigned VDOT Culpeper DistrictRequirements: MUST possess a valid drivers license will drive a state vehicleThis position is responsible for providing agency-specific end user support throughout the state of Virginia with a primary focus on the VDOT Culpeper District. The rol...

Location: 100% ONSITE Assigned VDOT Culpeper District

Requirements: MUST possess a valid drivers license will drive a state vehicle

Key Responsibilities:

Provide front-line support to end users including troubleshooting hardware and software issues across desktops laptops and wireless devices
Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
Support Microsoft Desktop products including Windows OS SharePoint MS Office Suite and MS Teams
Deliver outstanding customer service with a strong customer-first approach
Maintain accurate documentation of incidents resolutions and asset management
Assist in the installation maintenance and troubleshooting of network cabling infrastructure including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
Support the setup and testing of network drops cable labeling and physical connectivity checks
Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
Maintain organization and inventory of cabling tools equipment and supplies
Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications:

- Valid drivers license (required)
- Excellent verbal and written communication skills
- Ability to work independently in a field environment and manage multiple priorities
- Familiarity with basic network concepts and a willingness to learn structured cabling standards
- Prior experience with IT support help desk systems or customer service preferred

Skill	Required / Desired	Amount	of Experience
Valid drivers license (required)

Experience working with help request tracking and reporting tools.	Highly desired	1	Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7 Windows 10 SharePoint 2010 Outlook MS Office Suite		3	Years

Skill in the use of troubleshooting and managing and administering wireless devices	Highly desired	3	Years
Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.		3	Years

Setup and testing of network drops cable labeling and physical connectivity checks	Highly desired	1	Years
Assist in the installation maintenance and troubleshooting of network cabling infrastructure including Ethernet cabling (Cat6/Cat6a) and patch pane	Highly desired	1	Years