Sales Coordinator

We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

As the liaison between the distributor and the Rehlko reporting to the Supervisor-Sales Administration your primary responsibility is to facilitate seamless communication and exceptional customer service. By efficiently managing order entry and shipping processes you play a crucial role in contributing to the companys financial success. Your tasks include maintaining direct contact with customers (direct and indirect) managing orders ensuring timely shipment of finished goods and departmental policies and procedures.

Specific Responsibilities

• Create SAP quotations and convert them into sales orders (on an as-needed basis)
• Process and manage standard customer purchase orders in SAP ensuring accuracy in pricing terms and delivery details utilizing Rehlkos Enterprise System (SAP).
• Conduct order audits on assigned accounts for error prevention.
• Create outbound shipments in SAP and ensure products are shipped within defined service-level timeframes.
• Prepare and validate export documentation including commercial invoices packing lists certificates of origin and customs declarations ensuring compliance with international trade regulations.
• Support logistics coordination for ocean air and ground shipments including handling incoterms freight quotes and carrier communication.
• Support post-sale activities including resolution of invoice discrepancies return coordination freight claims and short-on-shipment claims.
• Proactively engage with assigned distributors providing updates on open orders and promptly communicating any changes to order status.
• Maintain accurate customer records and documentation including special shipping instructions incoterms export compliance needs and delivery preferences.
• Monitor backlog reports and take action to address order holds delays or discrepancies.
• Identify opportunities for process improvements and contribute to team initiatives that enhance customer satisfaction and operational efficiency.
• Enforce and oversee policies pertaining to pricing order entry order modifications order status inquiries and other pertinent policies within the Sales Administration Department.
• Provide backup assistance for secondary assigned accounts as required.
• Mange all ES orders from the time of order entry through scheduling (this includes but is not limited to following up on order status monitoring sales margins and processing all bill of material change requests).
• Attend all relevant meetings such as change board switchgear project updates and ES order status reviews.
• Process ES orders in Windchill and ensure all assigned tasks are completed within one business day of receipt.
• Act as the facilitator for sales department when engineering change requests impact existing orders

Skills/Requirements

• Associates degree or equivalent work experience in business supply chain engineering or a related field.
• 35 years of experience in sales order processing customer service or sales administration preferably within an industrial or manufacturing company.
• Proven ability to manage customer accounts including order entry tracking and resolving issues related to pricing delivery or invoicing.
• Experience acting as a liaison between distributors customers and internal departments (sales engineering logistics).
• Strong communication and organizational skills to manage multiple priorities and stakeholders.
• Hands-on experience using SAP (required) specifically for sales order entry shipment creation and export documentation.
• Familiarity with Windchill or similar product lifecycle management (PLM) systems for engineered or customized products.
• Prior experience coordinating with engineering or technical teams on customized or engineered orders.
• Demonstrated ability to participate in project or status meetings to support change management and production schedules.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day