Customer Relations Advisor (temp) (CUS100325)
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Job Location:
Monthly Salary:
Posted on:
19-10-2025
Vacancies:
1 Vacancy
Job Summary
Title : Job Title: Customer Relations Advisor (Senior Admin)
Temp role for 1 year so acting up allowance will apply where relevant
Division: Retail Intermediary
Location: Kilkenny
A full-time temporary role has arisen for the position of Customer Relations Advisor based in Kilkenny. The successful candidate will be responsible for investigating and responding to customer complaints appeals media & ad hoc queries and cases from the Financial Services & Pensions Ombudsman (FSPO). You will play a vital role in maintaining and exceeding the delivery of excellent service to our customers.
The successful candidate must be an Accredited Product Advisor (APA/CIP or Dip PMI)
Role purpose:
Key criteria
Closing date : 31st October 2025
Vhi is an equal opportunities employer
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services please contact
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application test and interview process.
Temp role for 1 year so acting up allowance will apply where relevant
Division: Retail Intermediary
Location: Kilkenny
A full-time temporary role has arisen for the position of Customer Relations Advisor based in Kilkenny. The successful candidate will be responsible for investigating and responding to customer complaints appeals media & ad hoc queries and cases from the Financial Services & Pensions Ombudsman (FSPO). You will play a vital role in maintaining and exceeding the delivery of excellent service to our customers.
The successful candidate must be an Accredited Product Advisor (APA/CIP or Dip PMI)
Role purpose:
- Daily management and ownership of the complaint and appeals process to include but not limited to managing all incoming complaints assigned to the team and appeal channels/sources (queues post inboxes etc) complaint assignment and SLAs.
- Management of the centralised complaints system (Ciboodle)
- Be a champion for the customer in all activities and demonstrate alignment to the Vhi values. Question probe and challenge processes and decisions to achieve best customer outcomes.
- Build strong relationships with all internal and external stakeholders including Eurocross and Collinson etc)
- Manage and mediate with the FSPO regarding all Pre-DRS DRS and full company files.
- Lead on Compliance and Risk obligations
- Call recording requests and call reviews for the claims reject champion team
- Participate in adhoc projects & RCA
Key criteria
- Excellent customer service & communications skills
- Investigative and decision-making skills
- Excellent product and system knowledge
- Proven self-starter with excellent planning & organisation skills
- A team player ability to share knowledge and experience
- Proven experience of meeting and exceeding targets and standards
- Strong analytical and decision-making capabilities
- Excellent communication and interpersonal skills with proven ability to negotiate and influence with stakeholders.
- Demonstrated alignment to the Vhi values
Closing date : 31st October 2025
Vhi is an equal opportunities employer
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services please contact
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application test and interview process.
Required Experience:
Unclear Seniority
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
