Business Analyst 12m Secondment FTC

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Business Analyst

Are you curious and like to understand how things work Do you like to be involved in shaping and validating change If so this could be the next role for you.

Contract: 12 month Fixed Term Contract / Secondment

Working hours: 35 hours a week

Grade: 5

Reporting to: Change Analysis and Validation Manager

Location: London docklands or Coventry

The purpose of your role
As a Business Analyst with us youll be actively involved in all stages of the change life cycle from idea through to delivery across people process and technology. By applying our Business Analyst Services youll help the business understand its future needs and then develop solutions which bridge the gap between the current position and the one it wants to reach - while adding value and aligning to our strategy.

Youll use relationships youve built across our organisation to capture understand and refine the business needs and translate them into workable solutions. Your input into people process and technology improvements will be critical in helping us continue to deliver the excellent service that our customers expect and implement our transformational aims.

Youll play a key role in communicating between different departments across the Service acting as a translator where necessary to convey how processes and technology changes can support the organisations needs. To achieve this youll need to manage your stakeholders and communicate effectively at all levels of the organisation by creating and maintaining high quality documentation which aligns to the principle of right first time.

Key responsibilities

• Working with stakeholders to understand future business needs and develop requirements which define the change needed to support business goals

• Using data gathering and modelling practices to develop and analyse solution proposals which create opportunities for strategic and operational improvements

• Working closely with technical colleagues to translate business requirements into functional specification and designs to be developed into robust and scalable solutions

• Creating and maintaining high quality analysis documentation like validation and change analysis papers requirements specifications user stories process maps and other diagrams

• Building and maintaining strong relationships with key business stakeholders to become a trusted ally who can take the business forward to meet their goals

• Identifying the end-to-end changes required across people processes and technology for your proposals to be successful and mitigations for any impediments

• Conducting post go-live evaluation applying troubleshooting skills to identify root cause of defects and help resolve issues in a timely manner.

• Leading workshops that explore both the as-is and to-be situation making sure both technical and non-technical colleagues have the same understanding of the challenges and opportunities being presented.

• Understanding and documenting the as-is environment to help stakeholders understand the impacts of proposed changes and make key decisions.

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Some experience of working as a business analyst preferably in an environment that uses different methodologies e.g Agile and Waterfall.

• Exposure to working on the delivery of significant or complex business or technology changes in a complex or large scale organisation.

• A good understanding of the complex relationship between people information processes and technology with the ability to examine processes holistically to understand the impact of changes on people technologies strategy and general business operations.

• Strong written and oral communication skills with the ability to collaborate persuade influence negotiate and present effectively to all levels of technical and non-technical stakeholders. Knowing when to adapt your communication style to your audience group.

Desirable:

• Having knowledge of some of the following: Microsoft SharePoint Microsoft Dynamics Workday Azure Microsoft Power Platforms and Intelligent Automation.

• Holding or progressively working towards the BCS Business analysis diploma or equivalent - although this is something that can be offered

Why The Financial Ombudsman Service

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Fully equipped on-site gym open 24 / 7 (London office only)

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our Coventry office is 2 minutes walk from the main station

• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!

How do I apply

Please submit your CV and highlight where your experience meets the minimum criteria.

Applications need to be submitted by Sunday 26th October at Midnight.

Internal applicants are encouraged to speak with their line manager when they make their application.

Were proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!

• LinkedIn: Financial Ombudsman Service

• Our careers page: Experience:

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