OTA Strategy & Revenue Manager
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
COMPANY SUMMARY
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
The OTA Partnerships & Revenue Manager will manage and optimize the presence of The Empire State Build Observatory across all major online travel agencies. This role is responsible for the cultivation of strategic partnerships analysis of OTA and market performance to optimize revenues and capture market share and alignment of OTAs to our holistic e-commerce strategy. The ideal candidate will have experience in OTA channel management rate strategy content optimization and performance analysis. This role will work closely with revenue management marketing and operations teams to drive bookings maximize revenue and maintain brand standards across all OTA platforms.
RESPONSIBILITIES
- OTA CHANNEL MANAGEMENT:
- Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization alignment in overall e-commerce brand and positive guest satisfaction
- Negotiate contracts commissions partnership terms placement visibility packages and ranking
- Leverage OTA platforms and relationships to ensure gather market and competitor insights
- Represent ESBO at industry events trade shows and networking functions
- Ensure content accuracy competitive positioning and brand consistency
- Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers
- Ensure OBS Sales manages back-of-house functions effectively for connectivity issues accounting content management parity issues and website audits
- MARKET & BUSINESS ANALYSIS:
- Analyze travel trends customer behavior and competitive landscape to identify growth opportunities
- Monitor KPIs that optimize total e-commerce net revenues (organic web digital and OTA)
- Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance best e-commerce assets and language
- Develop and produce weekly monthly and quarterly OTA performance reports with actionable recommendations
- Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e-commerce strategy
- Execute promotions special offers and package deals to drive incremental revenues
- Research additional revenue opportunities via OTAs not limited to new AI tools and marketing strategies and new OTA partners
WHAT SUCCESS LOOKS LIKE
- The Web and Revenue teams work collaboratively to optimize revenues across all e-commerce sales channels (organic web digital and OTAs) and achieve target KPIs
- Increase in OTA quantity of sales and RPP levels proving efficient ROI in an online space that reaches international audiences
- Strategic Growth Leadership: Own the OTA growth strategy within the broader distribution mix while balancing revenue margin and brand positioning
- Data-Driven Insights and Reporting: Deliver weekly and monthly comprehensive KPI results including conversion rate share of market per caps placement and ranking along with actionable market insights and recommendations
- E-Commerce Optimization: Improve OTA product content run A/B tests and align promotions with ESBO total e-commerce strategies
- Product Placement: Maintain best-in-class placement and ranking of our products with our OTA partners to grow market share
- Innovation & Technology: Leverage emerging technologies AI tools and analytics to provide reports quickly and accurately
- Cross-Functional Collaboration: Partner across departments to align OTA strategies with overall goals and inform internal teams on OTA best practices
KEY PERFORMANCE INDICATORS
- TEAM FINANCIAL TARGETS:
- Total NOI 15%
- OTA Admissions 45%
- OTA Per Cap 15%
- Subjective 25%
- QUALITATIVE INDICATORS:
- Establishes clear measurable goals; consistently monitors progress; fosters strong collaboration; communicates effectively; and cultivates a positive high-morale team environment
- Is data-driven and uses insights to make recommendations and advise on strategy
- Builds and leverages strong industry connections to drive success
- Seeks innovative solutions and improvements which shows a proactive approach to problem-solving and process enhancement
- Possesses in-depth knowledge of the OTA industry including key players market dynamics emerging trends potential risks and opportunities
- Actively engages in professional development opportunities and demonstrates growth in their skills and knowledge
REQUIRED SKILLS / ABILITIES
- Exceptional written and oral communication skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Knowledge of sales techniques and customer service best practices
- Strong analytical and problem-solving skills
- Expert proficiency in MS Office (Excel Word PowerPoint)
- PowerBi experience preferred
EDUCATION & EXPERIENCE
- Bachelors degree in related field
- Minimum of 5 years of experience in sales or revenue with a focus on OTA management in the hospitality or travel and tourism industry
- Strong knowledge of major OTA platforms and channel management systems.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
- At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors -
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitivebasesalaryandbonus
- Health/Dental/Vision insurance
- Company sponsored Life AD&D STD (with Salary Continuation) and LTD Insurance
- VoluntaryEnhancedLTDProgram
- VoluntaryHospitalAccidentandCancerPrograms
- 401(k)with100%matchupto5%
- Paidparentalleave
- Pre-taxtransitaccounts
- EmployeeAssistanceProgramforemotionalfinancialandlegalsupport
WELL-BEING
- Generous paid time off
- FlexSummerFridays
- Employeeengagementprograms
- Volunteertimeoff
- Continuingeducation
- ComplimentaryEmpireStateBuildingObservatoryaccess
- Complimentarygymmembershipandotherwellnessbenefits
- Employee Discount Programs
$115000 - $125000 a year
Salary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
