Customer Service Operations Representative
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Job Location:
Wilmington, DE - USA
Monthly Salary:
$ 28 - 44
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for a motivated and team focused Service Order Management Customer Service Operations Representative who will be a part of a fast paced diverse work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! In this job you will support customers based in the United States Puerto Rico and Canada while collaborating with a global internal team. This is a complex position that requires excellent math communication research and organization a member of the Service Order Management Team you take responsibility for providing exceptional customer service experience.
Key Responsibilities:
Take ownership to resolve issues throughout the service request to billing cycle.
Process service and sales orders.
Invoice sales orders as projects are completed.
Interact with customers and business partners via phone calls chat and emails.
Perform data integrity requests from systemizations object creating internal/demo requests and warranty.
Work with Relocation & Education sales teams from quoting booking and invoicing to project handling.
Research Billing and Invoice Inquiries as well as disputes.
Grow and maintain customer and stakeholder relationships.
Interact with customers and coworkers via email phone and chat.
Adopt/apply Continuous Improvement mindset by identifying improvement opportunities and driving implementation.
Cross training to learn and perform Service Contract activities as business needs dictate.
Work Schedule: Hybrid Set-up (Work at Home on Mondays and Fridays and Onsite on Tuesdays to Thursday) from 11:30 AM - 8:00 PM.
This role requires flexibility in work schedule occasional overtime and the ability to work late on the last working day of each month.
Qualifications
Customer service experience and a strong interest in working directly with customers.
Proficient in Microsoft suite to include Outlook Excel Word PowerPoint (Access skills are a plus).
Preferred SAP/CRM experience.
Positive attitude to delight customers above and beyond the call of duty.
Able to clearly articulate messages to a variety of audiences.
Able to establish and maintain strong relationships.
Time management in fast paced environment.
Organizational skills to maximize productivity.
Adapts to customer situation & different personalities.
Work is accurate and with eye for detail.
Seek to improve the job and provide solution-oriented feedback.
Demonstrate business judgment by knowing when to work independently and when to collaborate.
Ability to address complex issues that are in the best interest of the customer and the company.
Positively handle stress that is typical in a customer service environment.
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least November 27 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: NoShift:
SwingDuration:
No End DateJob Function:
Customer ServiceRequired Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
