Hotel Front Desk Agent
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Job Location:
Marina del Rey, CA - USA
Hourly Salary:
$ 18 - 22
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Hotel Front Desk Agent
A front desk agent is a customer service professional responsible forgreeting guests handling check-ins and check-outs managing reservations and providing administrative and clerical support. Key duties include answering phones addressing guest inquiries and complaints managing mail and maintaining office supplies. Strong communication customer service organization and computer skills are essential for this role.
- Guest services:Greet visitors handle check-ins and check-outs assign rooms issue keys and address any guest questions or complaints.
- Administrative tasks:Answer and direct phone calls handle incoming and outgoing mail and packages schedule meetings and perform clerical duties like filing and record-keeping.
- Reservations:Manage reservations cancellations and inquiries via phone or email.
- Information provision:Provide information about the property its services amenities and local attractions to guests.
- Office management:Monitor and order office supplies and ensure the reception area is clean and well-maintained.
Schedule:
- Full-Time : Monday- Friday(5 days per week 8-hour shifts)
The Foghorn Hotel operates365 days a year so open availability is required including evenings nights weekends and holidays. If youdo not have open availability this position may not be the right fit for you.
Applicants may also apply in person or send your resume via email:
Email:
Address:
Foghorn Harbor Inn
4140 Via MarinaMarina Del Rey CA 90292Qualifications
- Customer service:Exceptional ability to interact with and assist guests resolve conflicts and maintain a professional and welcoming demeanor.
- Communication:Strong verbal and written communication skills for interacting with guests and other staff.
- Technical proficiency:Basic computer skills especially with the Microsoft Office suite email and scheduling software.
- Organizational skills:Ability to multitask stay organized in a fast-paced environment and manage time effectively.
- Attention to detail:Meticulous approach to handling paperwork records and payments.
- Problem-solving:Ability to handle pressure and make decisions independently to ensure guest satisfaction
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
