Workplace Experience Concierge

New York City, NY - USA

Hourly Salary: USD 28 - 29

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

This is the perfect position for someone that is professional detail oriented and enjoys assisting others.
This is not a remote or hybrid position.

Work hours: Monday-Friday 8:00am-5:00pm (1 Hr lunch)

Responsibilities:

Engage visitors employees and executives in a way that makes them feel warmly welcomed and
assisted in a helpful and timely manner
Connect with Executives and Executives Assistants and support teams to proactively anticipate
needs identify issues and deliver creative solutions
Demonstrate confidence professionalism responsiveness and exceptional customer service skills.
Act as a central point of contact providing information and wayfinding for the campus services and
activities
Actively monitor and maintain the workspaces lobby and meeting areas to ensure an environment
that is safe clean organized and reflects brand standards
Check all resource scheduler panels to ensure that they are in working order. If not reach out to the
appropriate team to resolve it.
Collaborate with all services within the facility and work with facilities management to ensure a safe
and comfortable work environment
Create work orders for custodial maintenance safety and security concerns through the appropriate
channels/systems
Implement and monitor standards of service to meet and exceed expectations
Work across teams to proactively communicate and prepare for meetings and events to anticipate
and address concerns and to ensure operations without incident
Coordinate catering and other meeting requests.
Identify potential risks and escalate as appropriate to ensure no privacy breech security
incident or disruption to the Clients operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of
Services

Qualifications:

Minimum 1- 2 years of previous customer service security or hospitality-related experience
People Person: The best part of serving others is creating experiences for them that go beyond
the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate
professionally through the spoken and written word. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest
experiences and accuracy
Working knowledge of a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams Excel PowerPoint Word and Outlook)
Ability to perform minimal physical activity such as carrying small packages

This is the perfect position for someone that is professional detail oriented and enjoys assisting others. This is not a remote or hybrid position.Work hours: Monday-Friday 8:00am-5:00pm (1 Hr lunch)Responsibilities:Engage visitors employees and executives in a way that makes them feel warmly welcom...

This is the perfect position for someone that is professional detail oriented and enjoys assisting others.
This is not a remote or hybrid position.

Work hours: Monday-Friday 8:00am-5:00pm (1 Hr lunch)

Responsibilities:

Engage visitors employees and executives in a way that makes them feel warmly welcomed and
assisted in a helpful and timely manner
Connect with Executives and Executives Assistants and support teams to proactively anticipate
needs identify issues and deliver creative solutions
Demonstrate confidence professionalism responsiveness and exceptional customer service skills.
Act as a central point of contact providing information and wayfinding for the campus services and
activities
Actively monitor and maintain the workspaces lobby and meeting areas to ensure an environment
that is safe clean organized and reflects brand standards
Check all resource scheduler panels to ensure that they are in working order. If not reach out to the
appropriate team to resolve it.
Collaborate with all services within the facility and work with facilities management to ensure a safe
and comfortable work environment
Create work orders for custodial maintenance safety and security concerns through the appropriate
channels/systems
Implement and monitor standards of service to meet and exceed expectations
Work across teams to proactively communicate and prepare for meetings and events to anticipate
and address concerns and to ensure operations without incident
Coordinate catering and other meeting requests.
Identify potential risks and escalate as appropriate to ensure no privacy breech security
incident or disruption to the Clients operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of
Services

Qualifications:

Minimum 1- 2 years of previous customer service security or hospitality-related experience
People Person: The best part of serving others is creating experiences for them that go beyond
the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate
professionally through the spoken and written word. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest
experiences and accuracy
Working knowledge of a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams Excel PowerPoint Word and Outlook)
Ability to perform minimal physical activity such as carrying small packages