Network & Field Services Technician
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Job Location:
Carrollton, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
19-10-2025
Vacancies:
1 Vacancy
Job Summary
Network & Field Services Technician
Overview
Were looking for an Network & Field Services Technician to join our small team in Carrollton Ga. This role combines various levels of IT support customer service and administrative tasks for our company and our clients.
You will install train and support our specialized software for law enforcement and fingerprinting. Youll also help our engineering team with software fixes testing new versions and connecting hardware. Youll answer support calls and travel to customer sites to fix IT or network problems.
Additionally youll help manage our internal IT systems including servers network devices computers and other equipment.
This is a full-time hourly position starting at $42000 per year depending on your skills and experience. You can also earn extra through on-call pay overtime and potential bonuses.
Youll mostly work from our Carrollton office. Travel is required up to 40% during busy times sometimes on short notice. Most trips are local day trips but some overnight travel by car or plane may happen. We cover all travel costs.
Youll begin by commuting to Carrollton regularly but can eventually work from home a couple of days a week. After 90 days youll receive benefits including holidays sick leave paid vacation health dental vision HSA/HRA and 401K with a 50% match up to 6%. Bonuses are also possible.
We cannot sponsor visas for this role.
What Youll Do
- Answer support calls and manage support tickets.
- Install and update our software other company software and operating systems.
- Investigate and solve technical problems.
- Gather details to understand and fix issues.
- Keep clear records of all customer interactions.
- Install train and support our specialized law enforcement and fingerprinting software.
- Help our engineering team fix software bugs test new versions and connect hardware.
- Travel to customer sites to solve IT or network problems.
- Manage and maintain our internal IT systems (servers network gear computers printers mobile devices and software).
- Join a paid on-call rotation (about one week every six weeks) to handle urgent after-hours support remotely.
- Offer in-person technical help to staff.
- Train customers on how to use our products in a classroom.
What Youll Need
- At least 1 year of technical customer service experience.
- At least 2 years in IT support computer repair or technical field services.
- Skilled in setting up testing fixing and troubleshooting IT equipment like computers laptops printers servers and mobile devices.
- Skilled in setting up and troubleshooting software like Windows (7-11) Microsoft Office web browsers and anti-virus programs.
- Must pass a fingerprint-based background check.
- Have a clean driving record and a reliable personal vehicle with insurance for local trips.
- Able to lift heavy equipment (e.g. computers printers).
- Comfortable using basic hand and power tools safely.
- Proactive self-reliant and eager to learn new technology quickly.
- Willing to join the paid on-call support rotation.
- Excellent communication skills (phone in-person written).
- Takes ownership of tasks from start to finish.
- Can clearly explain technical issues to anyone.
- Documents issues and projects thoroughly.
- Comfortable teaching groups of 6-12 people.
- Understands basic networking (IP addresses DHCP DNS) troubleshooting and IT security.
- Familiar with help desk tools and remote access software (e.g. TeamViewer).
- Strong problem-solving skills.
- Good at writing technical documents.
- Can manage multiple tasks and work independently.
What Would Make You Stand Out
- A two-year technical degree or IT certifications.
- Experience with network security devices (firewalls) network switches Wi-Fi internet phones virtual computers or Dell hardware.
- Experience setting up new computers testing software or writing user guides.
- Experience with Windows Server Active Directory or databases like SQL or Oracle.
- Skills in network cabling and wiring.
What We Offer
- 3 weeks of vacation and 5 personal days.
- Full medical dental and vision benefits from day one.
- Employee stock options and 401k matching.
- Lifestyle perks.
- Option for remote work.
About Us
Harris Computer creates software for utility local government and education sectors. We aim to offer the best software and services to help our clients work better. We value new ideas happy customers and employee development.
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
