Customer Service Representative (German)
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Job Location:
Monthly Salary:
Posted on:
18-10-2025
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a German speaking Customer Service Representative for their Malta office.
Position: Customer Service Representative with German
Location: Hybrid Qormi Malta (office)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service and ensure all clients receive timely and professional support.
- Manage and respond to incoming requests through multiple communication channels including email phone and live chat.
- Escalate complex issues to relevant departments and follow up to ensure timely resolution.
- Maintain accurate records of customer interactions and ensure compliance with company policies.
- Collaborate with internal teams and third-party service providers to resolve customer concerns efficiently.
- Support internal departments with investigations or verifications as required (e.g. compliance or fraud-related matters).
- Conduct customer account verification and ensure all documentation meets regulatory and procedural standards.
- Identify recurring issues and provide feedback to management to improve processes and the overall customer experience.
- Promote the organizations values services and products through professional communication and behavior.
- Foster strong working relationships with colleagues and contribute to a positive team-oriented environment.
REQUIREMENTS:
- Native / fluent in German (C2) both verbal and written. As well as proficiency in English (B2).
- Previous experience in customer service or support roles preferred (experience in online services or gaming is advantageous but not mandatory).
- Strong communication skills with a customer-first attitude.
- Ability to work collaboratively in an international and multicultural environment.
- Detail-oriented proactive and able to handle multiple tasks efficiently.
- Eagerness to learn and adapt to new tools processes and technologies.
- Strong sense of responsibility integrity and professionalism.
- Basic understanding of verification processes (KYC) or willingness to learn.
BENEFITS:
- Relocation support including flight temporary accommodation and relocation allowance for personal belongings pets and family.
- Assistance with local setup such as bank accounts payroll and residence registration.
- Competitive compensation with overtime paid at 1.5x and double time for public holidays.
- Comprehensive training and career development opportunities.
- Annual performance bonus of up to 8%.
- Generous leave policy 26 vacation days plus 14 public holidays (total of 38 days).
- Flexible working schedule 4 days on 2 days off with hybrid options after training (weekend shift).
- Private health insurance and wellness reimbursement (up to 400 per year for gym sports or optician expenses).
- Modern office environment with free meals (breakfast lunch and dinner) provided during shifts.
- Company social events throughout the year including summer and holiday celebrations.
- Transportation support including free taxi service for late shifts.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
