[ABS]CCAI Chatbot Designer Developer

Nisum Consulting Private Limited

Job Location:

Pleasanton, CA - USA

Monthly Salary: Not Disclosed

Posted on: 18-10-2025

Vacancies: 1 Vacancy

Job Summary

This is a short term project for about 6-10 weeks

We are seeking a CCAI Chatbot Designer / Developer with strong expertise in Google Cloud Contact Center AI (CCAI) Dialogflow CX and conversational design principles. The role involves building enhancing and maintaining conversational bots that deliver seamless human-like interactions across multiple channels (voice chat and digital).

What Youll Do:

Design develop and deploy conversational flows using Dialogflow CX (and/or ES) integrated with Google CCAI.
Collaborate with business and UX teams to translate customer journeys into intuitive conversational experiences.
Implement intent recognition entity extraction and contextual flow logic.
Integrate bots with backend systems APIs CRM platforms and contact center platforms (e.g. Genesys Avaya Twilio or Five9).
Configure CCAI Insights Agent Assist and Virtual Agent capabilities for continuous improvement.
Design and maintain training phrases response libraries and NLP models to ensure high accuracy.
Work with Google Cloud Functions Dialogflow fulfilment and Webhook services for dynamic data handling.
Conduct regular testing tuning and analytics reviews to improve bot performance.
Collaborate with AI/ML teams to leverage LLMs or Generative AI for enhanced conversational capabilities.
Ensure proper security data handling and governance within the CCAI environment.

What You Know:

4 years of overall IT experience with 2 years in CCAI/Dialogflow CX development.
Hands-on experience with Google Cloud Platform (GCP) especially CCAI Dialogflow CX Cloud Functions and Vertex AI (preferred).
Strong understanding of NLP concepts intent modeling and entity design.
Proficient in Python or Java for bot fulfillment and backend integration.
Experience with RESTful APIs OAuth and system integrations.
Knowledge of contact center solutions (Genesys Avaya Cisco etc.) and telephony integration is a plus.
Experience with analytics tools (Dialogflow analytics BigQuery or Looker) for conversation insights.
Understanding of UX writing and conversational tone best practices.
Familiarity with Generative AI tools (Vertex AI Gemini or OpenAI APIs) for intelligent bot responses is a strong advantage.

Preferred Skills:

GCP CCAI Professional Certification or Dialogflow CX Certification.
Experience with multi-language bots and omnichannel deployments.
Exposure to IVR modernization projects or AI-powered agent assist implementations.
Knowledge of CI/CD pipelines Git and Agile delivery methodologies.

Soft Skills:

Strong analytical and problem-solving skills.
Excellent communication and stakeholder management.
Ability to work in a cross-functional team environment.
Passion for AI-driven customer experience innovation.

Education:

Bachelors or Masters degree in Computer Science Engineering or related field.

Compensation Band:

$70 - $80 per hour

This is a short term project for about 6-10 weeks We are seeking a CCAI Chatbot Designer / Developer with strong expertise in Google Cloud Contact Center AI (CCAI) Dialogflow CX and conversational design principles. The role involves building enhancing and maintaining conversational bots that de...

This is a short term project for about 6-10 weeks

What Youll Do:

Design develop and deploy conversational flows using Dialogflow CX (and/or ES) integrated with Google CCAI.
Collaborate with business and UX teams to translate customer journeys into intuitive conversational experiences.
Implement intent recognition entity extraction and contextual flow logic.
Integrate bots with backend systems APIs CRM platforms and contact center platforms (e.g. Genesys Avaya Twilio or Five9).
Configure CCAI Insights Agent Assist and Virtual Agent capabilities for continuous improvement.
Design and maintain training phrases response libraries and NLP models to ensure high accuracy.
Work with Google Cloud Functions Dialogflow fulfilment and Webhook services for dynamic data handling.
Conduct regular testing tuning and analytics reviews to improve bot performance.
Collaborate with AI/ML teams to leverage LLMs or Generative AI for enhanced conversational capabilities.
Ensure proper security data handling and governance within the CCAI environment.

What You Know:

4 years of overall IT experience with 2 years in CCAI/Dialogflow CX development.
Hands-on experience with Google Cloud Platform (GCP) especially CCAI Dialogflow CX Cloud Functions and Vertex AI (preferred).
Strong understanding of NLP concepts intent modeling and entity design.
Proficient in Python or Java for bot fulfillment and backend integration.
Experience with RESTful APIs OAuth and system integrations.
Knowledge of contact center solutions (Genesys Avaya Cisco etc.) and telephony integration is a plus.
Experience with analytics tools (Dialogflow analytics BigQuery or Looker) for conversation insights.
Understanding of UX writing and conversational tone best practices.
Familiarity with Generative AI tools (Vertex AI Gemini or OpenAI APIs) for intelligent bot responses is a strong advantage.

Preferred Skills:

GCP CCAI Professional Certification or Dialogflow CX Certification.
Experience with multi-language bots and omnichannel deployments.
Exposure to IVR modernization projects or AI-powered agent assist implementations.
Knowledge of CI/CD pipelines Git and Agile delivery methodologies.