RQ00410 Systems Analyst Senior

The successful candidate will bridge business and technical teams ensuring that solution designs API specifications and system integrations are well-documented efficient and aligned with enterprise architecture standards.

Must haves:

• Proven experience as a Technical Analyst Systems Analyst or Solution Designer in complex enterprise environments.
  
• Strong understanding of system integration patterns REST APIs and middleware.
  
• Ability to produce high-quality technical documentation including interface specifications sequence diagrams and solution blueprints.
  
• Bachelors degree in Computer Science Information Systems Engineering or equivalent experience.
  

Responsibilities:

Technical Solution Design & Documentation

• Lead and document the design of integration solutions between customer-facing web applications and backend systems (including Helix Remedy and related platforms).
  
• Create and maintain API specifications data flow diagrams integration mappings and detailed solution design documents.
  
• Ensure solution designs adhere to security scalability and performance best practices.
  

Requirements Analysis & Translation

• Collaborate with business stakeholders to understand functional requirements and translate them into detailed technical requirements.
  
• Work closely with development teams to validate feasibility and ensure alignment between business needs and system capabilities
  

Integration & API Management

• Define document and manage RESTful API specifications for data exchange and system integration.
  
• Partner with backend teams to ensure consistent API governance version control and documentation standards.
  

Data & Process Optimization

• Contribute to data architecture discussions related to customer data management and process digitization.
  
• Identify opportunities for intelligent automation and recommendation systems.
  

Desired Skills:

• Experience in projects involving customer data management digital agreement workflows or customer experience platforms (CRM CMS etc.).
  
• Familiarity with AI/ML-based recommendation systems or data enrichment processes.
  
• Understanding of DevOps practices API testing tools (e.g. Postman Swagger) and version control (Git).
  
• Exposure to cloud platforms (AWS) and microservices architectures.
  

Requirements

Required Skills:

• System Integration Expertise: Strong understanding of integration patterns (REST event-driven middleware).
  
• Requirements Analysis: Strong ability to interpret business requirements and convert them into technical specifications.
  
• Solution Documentation: Skilled at producing system architecture diagrams sequence diagrams and interface control documents.
  
• API Design & Documentation: Skilled in defining RESTful APIs creating OpenAPI/Swagger specifications versioning and governance.
  
• BMC Helix Remedy / ITSM Platforms: Hands-on experience integrating or extending Remedy systems (BMC Helix or similar ITSM solutions).
  
• Data Modeling & Mapping: Ability to design data flows define mappings between systems and ensure data consistency and quality.
  
• Web Application Integration: Understanding how front-end (web or mobile) applications consume backend APIs and data services.
  
• Security & Compliance: Knowledge of API authentication authorization (OAuth2 JWT) data protection and privacy compliance.
  
• Ability to produce clear concise and version-controlled documentation accessible to both technical and non-technical audiences.
  
• Ability to liaise effectively between business analysts developers architects and vendors.
  

Evaluation Criteria:

• 7 years in technical/business systems analysis with at least 3 years in integration-focused projects. 20 Points
  
• Understanding of integration patterns (REST event-driven middleware). 20 Points
  
• Ability to interpret business requirements and convert them into technical specifications. 10 Points
  
• Experience defining RESTful APIs creating OpenAPI/Swagger specifications. 15 Points
  
• Hands-on experience integrating or extending Remedy systems (BMC Helix or similar ITSM solutions). 10 Points
  
• Understanding how front-end (web or mobile) applications consume backend APIs and data services. 5 Points
  
• Demonstrated ability to produce clear accurate technical documentation. 10 Points
  
• Ability to communicate technical concepts to diverse audiences. 10 Points
  

Deliverables

Deliverables Include but not limited to:

• Comprehensive Technical Solution & API Documentation for 3 or more integration features between front end applications and backend systems
  
• Technical Knowledge Transfer and Handover to OH staff members and including documentation in reference documentation of completed work.
  

Must Haves:

• 7 years experience as a Technical Analyst Systems Analyst or Solution Designer in complex enterprise environments.
  
• 7 years experience of system integration patterns REST APIs and middleware.
  
• 7 years experience Ability to produce high-quality technical documentation including interface specifications sequence diagrams and solution blueprints.
  
• Bachelors degree in computer science Information Systems Engineering or equivalent experience.