Senior Manager of Clinical Integration

At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purpose-driven environment we invite you to explore the opportunity to contribute to our mission.

Job Summary
The Senior Manager of Clinical Coordination RN is a key operational leader responsible for managingcare coordination functions across Referrals Enhanced Care Management (ECM) ClinicalCase Management (CCM) and Hospital Follow-Up programs. Reporting directly to the Directorof Nursing this role plays a critical part in optimizing integrated care delivery ensuringcompliance with FQHC and payer standards and driving performance aligned with CalAIMHEDIS and UDS priorities. The role also includes oversight of referral workflows and supports compliance with all datareporting and documentation standards. This leader will serve as a central connector acrossclinic operations working closely with clinic leadership clinicians and care teams to buildintegrated care pathways that improve patient outcomes access and experience. They will lead process improvement efforts using formal project management tools with Leanmethodology or certification strongly preferred.
Supervisory Responsibilities

• Review weekly timesheets for accuracy review employee submissions and updates asneeded; approve timesheets by required timeline
• Conduct one-on-one meetings (monthly at a minimum frequency preferably bi-weekly)scheduled conversations and annual performance reviews with direct reports byrequired timeline
• Attend mandatory Managers Learning Collaborative trainings
• Partner with People Operations to:
  • Develop a learning plan for employee development goals to provide tools neededto excel in their position
  • Implement and follow a process to address performance issues as they arise
  • Prepare a comprehensive onboarding process for each specific position for allnew hires
  • Address serious issues that may require interventions or investigations
• Develop and monitor departmental and program/project operating budgets costs andschedules
• Supervise lead coach and use best management practices to improve staffperformance
• Support and model the identified vision values and behaviors of the organization

Essential Duties/Responsibilities
Operational Leadership

• Oversee daily operations of ECM CCM Hospital Follow-up and Referral Management
• Ensure workflows are efficient compliant and aligned with DAP Healths care model
• Monitor access outreach and referral resolution in coordination with frontline staff andclinic managers

Clinical Integration & Collaboration

• Work closely with clinic leadership and frontline clinicians to design workflows thatsupport whole-person care
• Facilitate integration of care coordination with daily clinic operations to reduce gaps incare and streamline follow-up
• Act as a liaison between care coordination and provider teams to ensure effectivetransitions of care and real-time communication

Compliance & Reporting

• Ensure compliance with FQHC HRSA Medi-Cal and CalAIM requirements
• Collaborate with the Quality and Data teams to support accurate timely reporting of:
  • UDS (Uniform Data System)
  • HEDIS (Healthcare Effectiveness Data and Information Set)
  • CalAIM ECM metrics and managed care plan deliverables
• Maintain documentation accuracy in Epic and support staff audit readiness

Team Supervision & Development

• Supervise assigned staff across ECM CCM hospital discharge support and referralcoordination
• Provide coaching mentorship and ongoing development to strengthen teamperformance and morale
• Support recruitment onboarding and role clarity as the team evolves

Project Management & Process Improvement

• Lead or support cross-functional improvement initiatives using project management tools
• Apply Lean principles or Six Sigma methodology to streamline processes reduce wasteand improve performance
• Collaborate with internal and external stakeholders to align program operations withsystem-wide strategies

Core Competencies

• Team leadership & talent development
• Cross-functional collaboration with clinical & operations teams
• Compliance & quality management
• Project management & Lean improvement
• Strategic systems thinking
• Equity-driven trauma-informed care delivery
• Strong communication and change management

Required Skills/Abilities

• Knowledge of FQHC documentation standards and payer compliance
• Bilingual (Spanish/English) preferred

Education and Experience

• Current RN license in the State of California
• Bachelors degree in Nursing Social Work Public Health Healthcare Administration orrelated field
• Minimum of 5 years of clinical nursing experience in ambulatory primary care orcommunity health
• Minimum 35 years of experience in clinical operations care coordination or casemanagement
• 2 years of leadership or supervisory experience in a healthcare or FQHC setting
• Strong understanding of CalAIM UDS and HEDIS metrics and expectations
• Experience working with EHR systems (Epic strongly preferred)
• Project Management Certification (e.g. PMP) preferred
• Lean Six Sigma training or practical application experience preferred

Working Conditions/Physical Requirements

• This position is on-site at a DAP Health clinic location with the possibility of hybrid
• This job operates in an office setting and requires frequent times of sitting standingrepetitive motion and talking
• Ability to lift up to 24 pounds