Full Time Customer Assistance Representative at Waikoloa Resort Enterprise

Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr. at the Waikoloa Resort Enterprise location 96738.

This position pays $21.00 / hour

Shift (40 hours / week) 6:30am-4:30pm including weekends and holidays

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in out resort location. This role is available as regular full time which include the following benefits:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
• Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions vehicle features and other services
• May sell optional protection products upgrades fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation must be able to work a full time 40 hrs/wk flexible schedule between the hours of 6:30am-4:30pm which may include weekends and holidays