Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
We areMOTODYNAMICSGroup of Companies and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries.
Through the iconic brands we represent Yamaha Porsche SIXT and NIO and our retail networkMotodirectandAutodirect we create emotions and transform lives through adventure exploration and human connection
The Technical Support Specialist is responsible for providing technical assistance and guidance to workshops aiming to enhance the quality and efficiency of technical services. They handle on-site troubleshooting of complex or urgent technical issues ensuring prompt and effective resolution.
Additionally they support the network in matters of workshop operations organization and optimization of technical processes contributing to the continuous improvement of overall service performance.
Key responsibilities:
- 1st Level Technical support: the role provides troubleshooting in cases where workshops need support
- Communication for 2nd Level technical support with Porsche HQ Service support team
- Responsible for Homologation and Type approvals in cooperation with third party partners
- Responsible for the installation and correct usage of new Service systems & processes in the network (Workshop efficiency Projects)
- Takes part in training seminars and keeps contact with Porsche HQ to have updated technical information available
- Responsible for the annual technical training plan in cooperation with Porsche HQ
- Responsible for special tools & equipment planning / ordering and handling in cooperation with specified technicians per Dealer
Requirements
- Degree in Mechanical or Automotive Engineering (or a related technical field)
- 35 years of experience in a technical support workshop or after sales role within the automotive industry
- Solid understanding of vehicle systems diagnostics and repair procedures
- Ability to clearly and effectively communicate technical information to both technical and non-technical audiences
- Excellent command of English (written and spoken)
Benefits
Whats in it for you:
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
- The opportunity to work and grow within a Group that drives change
Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity Trust Respect and Excellence.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Όμιλος ΜΟΤΟΔΥΝΑΜΙΚΗ: Μια ιστορία πάθους για την κίνηση, την εξέλιξη και την μεταμόρφωση. Η ιστορία της Μοτοδυναμική είναι ένα αφήγημα αφιερωμένο στη δύναμη της κίνησης. Μια ιστορία που κάθε της ορόσημο είναι αποτέλεσμα μιας διαρκούς εξέλιξης που συντελείται βήμα-βήμα. Συγχρονισμένη πά ... View more
