Customer Services Associate (Voice)

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Customer Services Associate

Locations: Burnley

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: Hands-On Team-Customised throughout your career

What You Will Get To Do:

You will be the first point of contact for our clients customers. Consumer duty must be proactively considered and emphasis placed on excellent service for our clients and their wealth ensuring work is right first time. You will be working on the phones in a dedicated team and focus needs to be helping achieve department SLAs and KPIs ensuring that the client is at the heart of everything we do and seeking ways to improve client experience and outcomes. This is an inbound telephony position within our contact centre.

Key Responsibilities include:

• Effectively manage calls and workloads in line with agreed KPIs including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
• Be responsible for improving ways of working driving efficiencies in processes whilst ensuring you meet the required quality standards.
• Build effective and collaborative relationships across the team department and organisation.
• Acquire expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
• Responsible for following SS&Cs Risk and Compliance policies and procedures.

What You Will Bring:

To be successful in this position you will need to following skills and experience:

• Experience in a call center environment
• Clear communication skills and friendly positive manner
• Ability to handle difficult conversations
• Excellent Administration skills
• Confident in navigating multiple computer systems at once

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.