SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

Are you ready to be at the forefront of research and innovation on a vibrant dynamic campus shaping the future of education Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty staff and students.

We are looking for an energetic self-directed and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing configuring repairing and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies test and verify new solutions and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants integrators vendors general contractors trades and other partners.

Please note: This is an onsite position and may require occasional evening weekend and/or holiday hours.

Requirements:

• 8 years of progressively responsible experience with AV/IT technology in a support role.
• Bachelors degree required; Masters preferred. (Work experience accepted in lieu of degree)
• Valid drivers license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• AVIXA CTS or CTS-I certification(s) preferred.

Technical Qualifications:

• Crestron programming troubleshooting Simple HTML5
• DSP Biamp Configuration
• Dante Configuration & Setup
• Audio Commissioning
• AVoIP (Quality of Service)
• Virtual Control - VC4 (Programming Loading Setup Linux)
• Install/Configure - Zoom/Teams Rooms
• AV Networking
• Cable Termination
• RS-232
• Familiarity with enterprise management software (e.g. Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g. Appspace)
• Experience with ticketing systems (e.g. ServiceNow)
• Programming or commissioning experience in professional audio/video integration preferred

Soft Skills:

• Patience in problem-solving complex technical issues both over the phone and in person with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and strong customer service skills.
• Ability to work productively in cross-functional teams and independently.
• Ability to maintain control in rapidly changing situations exhibiting a high level of independent decision-making.
• Willingness to train and share knowledge with other team members.

Boston University Offers an Excellent Benefits Package:

• Time Off: Generous time off paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
• Wellness: Programs and classes at little or no cost including workshops and personal counseling. More information at & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness
• Pet Insurance

Our Mission: To provide best-in-class technology and data services to support outstanding education groundbreaking research effective administration and a connected secure community at Boston University one of the largest private employers in Boston with almost 10000 faculty and staff. IS&T invests in our staffs personal and professional growth. We promote staff learning through lunch and learn sessions an extensive library of online courses and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year including nights at Lucky Strikes Boston karaoke nights BU hockey games nights at Symphony Hall pancake breakfasts and department holiday lunches.


If you require a reasonable accommodation to complete the employment application process please contact the Equal Opportunity Office at . required. technology environment.

Experience with Lecture Capture technology is highly preferred. Masters Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid drivers license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture cradle to grave content lifecycle system functions integration options ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors visual presenters audio amplifiers and mixers various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms video network delivery methods video presentation layers and technologies video streaming protocols (i.e. RTP UDP RTSP HLS RTMP MPEG-DASH) and video codecs (i.e. H.264 MPEG2 vp8 ProRes) required. Knowledge of TCP/IP LAN/wireless networking principles and application protocols i.e. HTTp HTTPS SMTP and FTP. Familiarity with LDAP CAS & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle MS SQL Server 2005/2008 and MySql databases. Knowledge of programming scripting and use of regular expressions with technologies such as Perl Powershell Bash etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron) DSPs matrix mixers and switchers codecs. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants vendors general contractors electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems desktop business applications various specialized applications peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues over the phone and in person with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic self-directed motivated and professional individual who thrives in a fast-paced dynamic environment. Interact with all levels of an organization in a professional diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.