Senior Consultant ( Global Benefits )
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Job Summary
General information
Reference
003817Location
United Kingdom London London
Work Place
Hybrid
Region
UK
Job Profile
Lockton - Experienced Professional
Title
Senior Consultant ( Global Benefits )
Description
The purpose of this role is to provide service delivery to a range of clients across the People Solutions practice with a focus on medium larger accounts.
This role has a focus on effectively and proactively delivering to clients managing workload effectively being a role model to the wider team and developing other members of the team to add value this includes making connections externally and across the business whilst accessing resources to solve problems.
CLIENT FOCUS/MANAGEMENT
Lead medium and larger accounts build & foster client relationships and manage the service delivery to other clients including the client relationship and deliverables/materials across the range of global benefit propositions and services.
Understand the why (the reason) for the work being needed and delivered to a client and have multiple tools available to solve client issues.
Actively manage the client portfolio including evidence of client management planning.
Collaborate with client team members in directing addressing and resolving client queries issues about global benefit issues.
CLIENT DELIVERY
Consider and deliver idea suggestions and/or updates to clients.
Use and interpret client data to tell a story for a client.
Able to effectively communicate complex and technical issues to clients and colleagues.
Managing client expectations on delivery/what can be achieved.
Implement best practices across the team and implement/embed processes where appropriate.
Accountable for monitoring the scope budget and other metrics through effective project tracking.
Accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process maintaining audit trails.
MAKING EFFECTIVE CONNECTIONS
Develop networks with the Lockton Global Partner offices peers and other business service groups (IT Office Services Information Processing Accounting local offices etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
Proactively consult with local Lockton Global offices and partners as needed to resolve any issues.
NEW BUSINESS
Actively seek and support new business opportunities including RFP responses.
Ownership for pricing and scoping of small and mid-sized projects.
Take latest ideas and complete the required contracting/Statement of Works or equivalent to have agreement on the scope and fees.
Ensure that the client database holds up to date / relevant information for all designated clients.
MANAGING SELF & DEVELOPMENT
Awareness of multiple propositions and solutions available and how to apply/combine them to client need.
Candidate Profile
Desired skills & knowledge:
Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits
Excellent communication skills both written and verbal
Proactive and commercial approach to clients
People or team management (where applicable)
Have completed training courses/qualifications in core areas such as insurance international benefits (IEBA) HR or another related discipline
Strong client & commercial track record
Further experience skills or knowledge
Fluency or professional proficiency in a foreign language is often helpful
Any other professional qualifications or training are also an advantage
Experience working or living abroad is helpful although not required.
About The Position
Location: Flexible UK location London Bristol Manchester or Edinburgh
Custom section 3
Scheduled
Full Time Permanent
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
The quality of your solicitors professional indemnity insurance underpins your integrity and reputation among your clients. As a regulatory requirement, it is critical that your cover performs effectively for you and your practice. Our dedicated and knowledgeable team is committed to ... View more
