Technical Data Publisher OR Senior Technical Data Publisher

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection Endeavor operates141 regional jets on 750 daily flights to 122 destinations in the United States Canada and the Caribbean.

Headquartered in Minneapolis Minn. Endeavor has hub operations in Atlanta Cincinnati Detroit Minneapolis New York and Raleigh-Durham and 11 maintenance bases across our network.

The Technical Data Publisher OR Senior Technical Data Publisher is responsible for maintaining current technical content using multiple databases and applications in support of the Technical Operations addition they are responsible for content review process accuracy and currency error resolution and internal customer service. This position works independently and initiates their work from beginning to end. This includes the analysis processing and publishing of technical content.

An increase in compensation will be considered for a Senior Technical Data Publisher role based on relevant qualifications and experience.

• Maintains Technical Operations Content Management Systems applications and currency-controlled file locations.
• Ensures currency on all Tech Ops controlled technical content.
• Publishes revisions to all Tech Data controlled technical content.
• Processes manual subscriptions.
• Initiates and maintains communication with vendors.
• Interface with Engineering Maintenance Programs and Quality Control in the production of new or revised Company documents.
• Creates and revises company manuals in electronic format.
• Controls Tech Ops Change Request (TOCR) process.
• Performs review finalization and publishing of Company Originated Content (COC)/ Supplemental Data.
• Documents and files Tech Ops related reference documents for Engineering Reliability Maintenance Programs and other departments.
• Performs SGML/XML originated content loading analysis and processing error resolutions.
• Performs content quality auditing and validation.
• Builds and distributes Reports and Notifications.
• Assists in maintaining Tech Data Control Standard Operating Procedures (SOPs) as related to Publishing activities.
• Provides guidance for the Technical Data Publisher.

• Other duties as assigned.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful courteous and professional manner and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines goals and ways to measure results. Fosters engagement across different teams.
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

• Associates degree and/or comparable work experience
• Two years aircraft maintenance experience preferred; FAA A&P certification preferred
• Two years technical writing experience preferred; aircraft structures systems and/or powerplant technical writing experience preferred
• Strong personal skills including a strong work ethic reliability and a self-motivated drive for excellence efficiency and continuous improvement
• Strong interpersonal skills; able to listen ask questions and work effectively within a team environment while maintaining a positive enthusiastic attitude
• Strong analysis skills; able to identify investigate and assess the impact of OEM revisions and internal change requests on Endeavor Air technical data and in conjunction with Engineering and other Technical Operations departments develop and implement changes; exercises skills in critical thinking problem-solving and independent judgment
• Strong communication skills both oral and written; able to communicate clearly concisely and logically across all organizational levels
• Strong organizational skills; able to simultaneously manage multiple projects while remaining attentive to detail
• Experience with FAA regulations and ATA Specificationsand S1000D preferred
• Experience working in a web-based publishing and SGML/XML environment preferred (e.g. XMetaL)
• Proficient in Microsoft Office software (e.g. Outlook Word PowerPoint and Excel)

• Some repetitive motion such as typing.
• Position requires some physical exertion such as pulling pushing reaching bending standing walking and light lifting of boxes bags files etc. not more than 30 lbs.
• Can involve extended periods of sitting.
• Computer work in a typical office environment subject to critical deadlines.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
• Comprehensive Medical Dental and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance Short and Long-term Disability Flexible Spending Accounts (FSA) and voluntary supplementary benefit options