Associate General Manager

Via is on a mission to create public transportation systems that provide greater access to jobs healthcare and education. Our platform serves as the technology backbone for modern transit networks transforming antiquated and siloed public transportation systems into smart data-driven and efficient digital networks. With hundreds of agency partners around the world Via is recognized as the leading transportation technology and service provider globally.

As anAssociate General Manager on Vias Operations team youll be responsible for managing operations using our innovative technology platform. Youll manage a team of local field operators focused on daily operations driving continuous operational and quality improvements and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What Youll Do:

• Manage the daily onsite operations of our service. Youll make sure our operations run smoothly to provide our riders with safe reliable and accessible transportation.
• Make informed real-time decisions about fleet driver supply compliance rider needs and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers scheduling PTO approvals daily inquiries performance conversations and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners drivers unions community leaders local organizations to help bring the communitys goals to life.
• Use data and technology to understand service performance diagnose problems and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal state local and company policies procedures and regulations on service operations.
• Lead coach and develop an engaged team of drivers fostering a collaborative cohesive and energetic environment.

Who You Are:

• Experienced operations manager with a minimum of 4-6 years of experience and hold a Bachelors degree.
• Independent self-starter you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Detail-oriented executor: youre obsessively action-oriented and thrive while operating autonomously.
• Experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver; you dont accept the status quo and are always looking for creative solutions.
• Based in the Fort Wayne area or willing to relocate.

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Salary Range: $80000 - $110000 / year.
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride

Via is an equal opportunity employer.