Senior Operations Manager Payroll & Pensions
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Operations Manager Payroll & Pensions
Swindon Newport or Stockton-on-Tees flexible and hybrid working options
Band F
Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. Looking ahead our visionfor the next five years is to evolve into theleadingHR andpayroll service provider for the public sector underpinned bycutting-edgetechnology and professional journey will involve transitioning from our current two-platform model to a three-platform approach beforeconsolidatingto two core platforms across our clients.
We are now seeking an experienced Operations Manager. This role is central to leading theday-to-day operations of ourpayrolland pensionsservice ensuring the efficient and effective running of payrolland pensions operationsfor our central government client base and over 40000 payrolled will lead andoptimise our end-to-end payroll operations ensuringaccuratetimelyand compliant payroll delivery for a diverse employee population.
Duties will include but not be limited to the following:
Develop and implementapayroll and pensionsoperationsfunction that isaligned with widerUKSBSOperationsand businessobjectives.
Leadmentorand develop a high-performing team of payroll & pensionsadministratorsand coordinators
Identifyinefficiencies and implement robust process controlsautomationand best practices to streamline payroll workflows and reduce manual intervention.
Ensure adherence to all statutory requirements HM Revenue & Customs (HMRC) regulations and internal policies; oversee audit preparation and respond to any inquiries or findings.
Analyse complex queries or exceptions determineappropriate solutionsand take decisive action to resolve issues promptly.
Partner closely withcross-functional teamsand externalstakeholdersto resolve escalations driveserviceenhancements andmaintainserviceintegrity.
Monitor key performance indicators (KPIs) and service-level agreements (SLAs); produce regular management reports and present insights to senior leadership.
Leadthepayrolland pensionsrelatedinput intoprojects such as systemchangeslegislativechanges efficiency drives andclient-requested change.
Proactivelyidentifyoperational risks within payroll processesestablishclear escalationprotocolsand implement mitigation plans to minimise impact on service delivery and compliance.
Oversee third-party providers;managecontracts reviewperformanceand ensure alignment with service expectations.
To do this role well you will need:
Exceptional leadership inpayrollmanagement with a strongtrack recordofmanaging multiple complex payrolls across a public sector landscape.
Strategic decision-makingexpertiseinpayrollor pensionsoperations implementation and compliance.
Extensive experience gained withinSaaSsolutions and regulatory compliance.
Ability to analyse operational data to drive improvementsmonitortrends and optimise service delivery.
Proventrack recordin senior stakeholder engagement with the ability to influence negotiate and lead multi-functional teams.
Ability to manage multiple priorities in a fast-paced environment ideally shared services.
Confidence to challenge assumptions and flag risks proactively offering practical solutions.
Strong commercial awareness and experience of managing budgets.
For additional information and a confidential discussion please contact our Recruitment Team on
We are an inclusive and Disability Confident employer and welcome all applications.Find out more about our equality diversity and inclusion commitments on our website.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.
Required Experience:
Manager
Key Skills
- Dayforce
- Paychex
- Payroll Management
- Ceridian
- Paylocity
- SOX
- Payroll
- ADP
- Kronos
- Human Resources
- JD Edwards
- Workday
About Company
UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position ... View more
