Multi Site Account Manager Field Based

Account Manager

Location: London Zones 1-4 Filed Based Role

Salary: 40000.00 non contractual bonus

Contract Type: Full Time Permanent

Hours: 40 per week this is not a standard 9-5 role

Start date: Were ready when you are

The Opportunity

As a Multi-Site Account Manager you play a pivotal role in managing client relationships and operational performance across multiple locations. This role is about more than coordinationits about building strong partnerships understanding each sites unique needs and delivering consistent service excellence. Youll work closely with on-site teams resolve client queries with care and drive continuous improvements that add real value. Its a role where strategic thinking meets hands-on leadership and where your ability to balance priorities directly impacts client satisfaction and business success

Key Duties

• Conducting regular site audits and ensuring high cleaning standards
• Building and managing strong client relationships
• Handling HR processes (investigations disciplinary hearings performance management)
• Overseeing payroll and supporting staff scheduling and cleaning specifications
• Supporting budgeting and identifying upsell opportunities for periodic works
• Assisting the Service Manager with day to day operations
• Leading training and onboarding for new staff
• Ensuring compliance with Health & Safety regulations including auditing measures
• Conducting monthly reports and client facing presentations
• Ability to thrive in a fast-paced hands-on role with a flexible problem-solving mindset

Who are you

You are a detail-oriented and motivated Multi-Site Account Manager with strong interpersonal and customer service skills. You excel at building relationships with clients and stakeholders across multiple locations ensuring consistent service delivery and operational excellence. With experience managing diverse sites you bring a proactive hands-on approach to solving challenges driving performance and continuously improving both customer satisfaction and team engagement

Essential Skills

• Proven multi-site management experience in cleaning facilities or support services
• A natural leader who puts people first with a track record of building high-performing teams
• Strong commercial acumen understands budgets KPIs and contract delivery
• Excellent communication and client-facing skills confident professional and proactive

Who are we

Were not your typical cleaning and facilities company. As a certified B Corp NuServe is committed to doing business differently putting people planet and purpose at the heart of everything we do. With revenues approaching 15m and ambitious plans to reach 30m by 2030 were on an exciting growth journey to become the most loved brand in facilities management.

Our reputation is built on four pillars: professionalism care sustainability and innovation. If youre looking for a role where your work truly matters and you can grow with an organization thats going places keep reading.

What Youll Love About Working Here

Career Growth: Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth.

Purpose-Driven: As a B Corp were committed to making a positive impact on society and the environment your work contributes to something bigger.

Great Benefits:

• Competitive salary 40000 - non contractual bonus scheme
• 20 days annual leave plus bank holidays
• Pension scheme with employer contributions
• Employee benefits portal with 24/7 GP access

Supportive Culture: Join a friendly collaborative team where people matter ideas are valued and everyone is working towards a common goal.

NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.