Senior Cloud Platform Administrator MCS
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Lead Cloud Platform Administrator
Business Title: SAS MCS Senior Cloud Operations Administrator
As a Senior Cloud Platform Administrator for the SAS MCS team in SASs Cloud and Information Services (CIS) division you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers analysts developers and implementation team members to deliver world class SAS service.
You will support the team with training expertise mentoring and best practices related to enterprise application technology architecture and support. You will work with global R&D Product Technical Support global PSD/Partners and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
You will lead the team in efforts to improve quality efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.
Primary Responsibilities:
- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide hands-on administration maintenance and installation of SAS Enterprise software and solutions.
- Lead the team through MI or any outages caused by external vendors like Amazon MS or Google
- Queue reviews and assignments through Service Now and Jira.
- Ability to impart training within the team on evolving technologies.
- Able to report on the team metrics and drive them through improvements with SLA based service.
- Provide support for global PSD/Partner delivered ETL and automations.
- Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Use IT Service Management best practices for change incident and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Create and maintain service documentation including runbooks knowledge base articles and wiki content.
- Configure manage monitor and debug mid-tier software.
- Manage monitor and maintain container-based applications deployed in cloud container services.
- Develop tools and software to manage SAS and third-party software.
- Diagnose document report and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- Mandatory - 24x7 Shift working as per business demand.
- Mandatory - Participate in a 24x7x365 on-call rotation.
Additional responsibilities may include:
- Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
- Serve as technical escalation support for other team members.
- Contribute to overall service quality by identifying or leading efforts that reduce time reduce toil and/or improve customer experience with SAS Cloud services.
- Work directly with external customers and interface with other support teams and vendors.
- Lead and manage a team of regional SAS Administrators
Essential Requirements:
- Bachelors degree in a quantitative field such as Computer Science Information Technology or related field.
- 12 years of technical experience including:
- 8 Years of experience in SAS Administration Deployment integration
- 4 years of experience with Kubernetes / CaaS
- 5 years of experience Enterprise Platform Support
- 5 years of experience in systems support user support customer support consulting or training for enterprise class software and/or hardware.
- 5 years of experience with UNIX or Linux supporting enterprise class applications.
Preferences:
- Familiarity with cloud-based platforms like MS Azure AWS GCP or OpenShift
- Installing using and administrating SAS software and solutions
- Programming in SAS- Good to have
- Experience with Python Ansible or Kubernetes
- Scripting experience (bash PowerShell etc.)
- Java or Web development experience
- Deploying and managing JavaEE web applications.
Why SAS
We love living the #SASlife and believe that happy healthy people have a passion for life and bring that energy to work. No matter what your specialty or where you are in the world your unique contributions will make a difference.
Our multi-dimensional culture blends our different backgrounds experiences and perspectives. Here it isnt about fitting into our culture its about adding to it - and we cant wait to see what youll bring.
SAS looks not only for the right skills but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills values fit relationship skills problem solvers good communicators and of course innovators. Candidates must be ready to make an impact.
Required Experience:
Senior IC
Key Skills
- Leadership skills
- Communication skills
- Diary Management
- GAAP
- Accounting
- ocacle
- Payroll admin
- Performance Management
- Human Resources
- Supervising Experience
- Financial Planning
- Writing Skills
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
