Technical Business Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SUMMARY
Sunwest Bank is seeking a Technical Business Analyst who can act as the bridge between product operations and technology teams. This role participates in Agile ceremonies troubleshoots production issues maintains the dev teams sprint backlog and user stories and supports client and internal operations across multiple products and platforms. The ideal candidate will bring a strong understanding of business and technology excellent communication skills and a passion for improving processes and supporting multiple products through Agile delivery requirements management and hands-on troubleshooting.
Sunwest Bank is seeking a Technical Business Analyst who can act as the bridge between product operations and technology teams. This role participates in Agile ceremonies troubleshoots production issues maintains the dev teams sprint backlog and user stories and supports client and internal operations across multiple products and platforms. The ideal candidate will bring a strong understanding of business and technology excellent communication skills and a passion for improving processes and supporting multiple products through Agile delivery requirements management and hands-on troubleshooting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist and facilitate daily standups sprint planning and refinement with the development team; keep work items clear sized and ready.
- Serve as the main point of contact for Operations to drive resolution of troubleshooting requests and coordinate crossteam fixes.
- Manage and prioritize Azure DevOps user stories and the team backlog; maintain acceptance criteria and ensure traceability from requirement to story to release.
- Define and gather business requirements for new features and improvements; translate business needs into clear testable specifications.
- Troubleshoot product issues for clients and internal stakeholders across multiple platforms.
ADDITIONAL RESPONSIBILITIES
- Demonstrates high degree of professionalism in communication attitude and teamwork with clients peers and management.
- Supports the product development and other product related work.
- Demonstrates high level of quality work attendance and appearance.
- Adheres to all Company Policies & Procedures and Safety Regulations.
- Adheres to local state and federal laws.
- Understands and complies with all company rules and regulations.
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACTIdentity Theft Information Technology and GLBA.
- Additional duties as assigned as it relates to the position.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities
MINIMUM QUALIFICATIONS
- 13 years as a Support Analyst Business Analyst Systems Analyst or similar role in SaaS/fintech/technology environments.
- Handson Agile experience and proficiency with ticketing systems including Azure DevOps or Jira.
- Strong troubleshooting and problemsolving skills with the ability to triage production issues and drive to root cause.
- Excellent communication and stakeholder management skills; comfortable partnering with engineers product managers Ops and vendors.
- Experience with SQL and coding is a plus (ability to read or write scripts and queries helpful).
- Experience working with thirdparty vendors and managing cost optimization initiatives is a plus.
COMPETENCIES:
- Adaptability
- Communication
- Decision Making
- Initiative
- Innovation
- Motivator
- Organization
- Professionalism
- Results Orientated
PHYSICAL DEMANDS: In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Standing walking and squatting less than fifty percent of the work shift
- Required to lift move and carry up to 40 pounds
- Ability to read count and write to accurately complete all documentation and reports
- Must be able to see hear and speak in order to communicate with employees and other customers
- Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus
- Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms
WORK ENVIRONMENT: In general the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The work space is clean orderly properly lighted and ventilated with the proper safety compliance
Noise levels are considered moderate
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Sunwest Bank is an entrepreneurial business bank built for entrepreneurs by entrepreneurs. Find bank accounts, financing, HSA and more banking services.
