Planning Specialist

Our Client Delivery teams are responsible for delivering a high-end flawless client experience. Practically this means that as soon as our Commercial teams close a new contract the Client Delivery team steps in to ensure we go live as fast as possible with the relevant content the right trainers for the right client and is the first point of contact for all queries from clients.

Were looking for a Planning Specialist who will support our growing Planning our Planning team youll be responsible for planning the trainers actors and locations that have the best fit with the client and program. You will also help out our Program team in setting up programs in our app and coordinating essential communications with trainers and learners.

What youll bring

• 1 years of experience in an operations planning or customer support role.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Excellent communication and interpersonal skills with a client-centric mindset that ensures you understand and anticipate client needs.

• A natural problem solver able to quickly grasp issues and identify effective solutions.

• Detail-oriented action-driven and comfortable navigating ambiguous situations.

• Fluent in English. Speaking Dutch German or French is aplus

Your first-year achievements

• Plan and assign trainers actors and locations that best match the clients needs and the programs objectives.

• Manage urgent reschedules and cancellations ensuring timely and appropriate actions are taken.

• Successfully set up programs in our app

• Coordinate all learner communications ensuring that they are fully prepared for their session

• Provide support to clients on all logistical queries.

• Ensure consistency in the way of working across processes.

• Work on continuous improvement initiatives to enhance the client experience

• Analyze trainer ratings and take appropriate actions to maintain high-quality standards in our training sessions.

Why youll love this journey at Lepaya

• A challenging role in a vibrant international scale-up

• Our work-to-live scheme which prioritizes health and wellbeing

• Unlimited holidays and Lepaya Fridays every other Friday a day for yourself

• Flexible hours and a hybrid working arrangement we expect you to work from our office at least 2 days a week

• Work from anywhere for 8 weeks/year

• Access to Empowr ourwell-being partner

• Lots of opportunities to learn and grow including internal career development:

  • Access to our Lepaya Academy to help you upskill

  • An internal hiring program to help you advance

Our mission

At Lepaya we empower professionals to thrive in their careers and lead happier lives helping businesses reach new heights. Every member of our team plays a part in transforming how organizations grow and develop their talent.

Through ourPortal Academies and App we deliverblended training programsfor every career stage enabling learners tolearn practice and apply new skillsthat truly make an impact.

Trusted by companies like KPMG ING Just Eat Takeaway Bynder Dell Kraft Heinz and BCG weve upskilled over 26000 learners in 2024 across 120 countries. Backed by $80M in funding were on a mission to become the worlds leading upskilling platform and wed love you to be part of it.

What does it mean to be a Lepayaan

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture explore our careers page.

How we live DE&I

At Lepaya our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. Were dedicated to diversity equity and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated ensuring you feel supported and encouraged to be yourself at work.

Whats next

Ensuring a smooth candidate journey is our top priority. Heres a sneak peek into our standard hiring process: 1. An intro video call with Tracy from TA 2. A business case interview with Sylvie and Emma 3. A chat with Rachel our CPO and finally an offer! Were all about getting to know you better so well invite you to our office for a face-to-face stage where you can meet potential future colleagues and experience our awesome office vibes firsthand!

Eager to jump on board Get in touch!