Personal Injury Legal Supervisor

As the Personal Injury Legal Supervisor (Team Lead) youll oversee a team of Demand Specialists guiding them in preparing high-quality demand packages and ensuring exceptional service for our clients. This role requires hands-on experience in personal injury law understanding case flow from intake through settlement medical treatment coordination and negotiation preparation.

Youll serve as a mentor quality controller and process optimizer helping the team achieve its goals while maintaining compliance and consistency with firm standards.

Key Responsibilities

• Supervise mentor and develop a team of Demand Specialists to ensure top-tier performance and case outcomes.
• Review demand packages for accuracy completeness and legal soundness prior to attorney review.
• Assign and monitor case progress daily to ensure all deadlines and KPIs are met.
• Identify bottlenecks and implement process improvements to enhance case turnaround.
• Conduct regular case and call audits to ensure proper client communication and documentation.
• Lead provider meetings to address delays clarify expectations and strengthen partnerships.
• Handle client escalations with empathy and professionalism to maintain satisfaction and trust.
• Track and analyze individual and team metrics providing coaching and accountability where needed.
• Collaborate with management on strategy performance reviews and training initiatives.
• Stay current on firm procedures ensuring all SOPs and training materials reflect best practices.
• Participate in recruiting interviewing onboarding and training new team members.

Qualifications :

• Minimum 2 years of leadership or supervisory experience in a personal injury law firm (e.g. case manager demand writer pre-litigation team lead or similar role).
• Strong understanding of the personal injury process from treatment to demand and negotiation.
• Bilingual (English/Spanish) required.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and problem-solving abilities.
• Empathetic professional and client-centered approach.
• Proficient with case management systems and related software tools.

Additional Information :

Work From Home Set-Up Requirements

•  Computer:
  • Windows: Windows 10 Intel i5 (8th Gen) or 2ghz and 8 cores 16 GB RAM 256 GB SSD
  • Mac: macOS 11 (Big Sur) Apple M1 or Intel i5 8 GB RAM 256 GB SSD
  • Display: Full HD (1920x1080)
• Network:
  • Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
  • Internet Speed: 30 Mbps download 15 Mbps upload
  • Latency: Under 100 m.
• Other:
  • Noise-canceling headset Preferably with a 3.5mm connection.
  • 720p webcam for meetings huddles and trainings.

Remote Work :

Yes

Employment Type :

Contract