HELOC (Home Equity Line of Credit) Servicing Manager Houston Office
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
LBF is excited to be adding to our Houston office.
The HELOC (Home Equity Line of Credit) Servicing Manager will report to the SVP of Servicing & Operations. This newly created position is responsible for supporting all Longbridges HELOC for Seniors servicing oversight and projects. The role will be responsible for the launch of servicing oversight and ongoing growth of our HELOC for Seniors business in Servicing.
Primary Job Duties:
- Lead the buildout of Longbridges new HELOC for Seniors (H4S) servicing business
- Hiring training and managing H4S servicing oversight team members
- Create H4S Policies and Procedures are developed for each area of oversight. Working with Compliance to ensure all policies and procedures are updated at least annually. Build out process flows for procedures that support the H4S Department
- Successfully lead workforce management; such as capacity planning staff modeling employee production management and schedule adherence
- Handle escalated customer and other type of complaints by working with the subservicer and Longbridge compliance to prepare and approve responses
- Assist with building and ongoing maintenance of the departments workflow tools such as internal workflow systems and its reporting capabilities system enhancements as the business changes and training the tools to team members
- Serve as a liaison on data integration of subservicer and Longbridges data warehouse team by working with the subservicer its vendors and IT (internal and external vendors) on developing technology and reporting enhancements for process and quality improvements
- Ensure regulatory and company policies are in strict compliance
- Other duties as described
Qualifications :
Required Experience:
- Minimum of five years of HELOC mortgage experience and in-depth knowledge of HELOCs
- Excellent verbal written and customer service focused communication skills with Senior Management and other internal/external Departments
- Strong leadership and history of building high performing teams
- Technical proficiency in Microsoft Office and building workflow tools
- Well versed in Tableau reporting system
- Ability to work under strict company deadlines and ability to execute under those deadlines
This position will be in the Houston Office Monday Friday.
Additional Information :
- Full benefits
- 401(k) with company match
- Paid time off
- Working in a growing and dynamic industry
- LBF is an EEO/AA/Vet/Disabled Employe
- Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites set the estimated salary not Longbridge Financial.
Important Note: When you click on a video certain personal information may be sent to the video provider (such as YouTube Vimeo etc.). To learn more about our privacy practices please review our company Privacy Notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Pain Management
- Developmental Disabilities Experience
- Employee Evaluation
- Direct Support
- Management Experience
- Remodeling
- Case Management
- Home Care
- Nursing
- Supervising Experience
- Social Work
About Company
Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Our mission is to be consistently fair, transparent, and professional at all times with our employees, customers, and ... View more
