Internal Sales Manager

Job Title: Internal Sales Manager  

Job Type: Permanent

Working Hours: Monday - Friday 9am - 5pm

Job Location:  Hybrid - Buxton/Manchester

Salary: Up to 40K DoE Bonus

About the Role

We are looking for a proactive and customer-focused Internal Sales Manager to join our Connectivity Strategic Business Unit (C&P). This role is key in supporting our sales operations by managing customer enquiries preparing accurate and timely quotations and processing orders efficiently. You will be instrumental in driving commercial success through solution-oriented service effective communication and a keen focus on enquiry-to-order conversion.

If youre passionate about delivering excellent customer service maintaining strong attention to detail and thriving in a commercial support environmentthis could be the role for you.

Key Responsibilities

• Create and process quotations based on client or Business Development Manager (BDM) requests.

• Communicate with clients and internal teams to gather necessary information at the enquiry stage.

• Ensure timely handling of customer enquiries in line with KPIs.

• Actively progress quotations through client outreach (Teams calls or face-to-face) to ensure closure.

• Maintain and continuously improve the enquiry-to-order tracking system.

• Provide basic technical assistance and act as a commercial point of contact for both new and existing customers.

• Manage CRM system updates and respond to enquiries from SGS affiliates.

• Identify opportunities for cross-selling and refer leads to the appropriate sales staff.

• Support marketing campaigns internal and external events and field activities alongside BDMs.

• Contribute to a customer-focused culture and provide general administrative support to the sales team.

Skills & Knowledge

Essential:

• Experience in a commercial or customer-facing role.

• Proficiency in MS Word Excel and quick adaptability to new systems.

• Process-driven with a focus on continuous improvement.

Desirable:

• Awareness of product testing and certification services.

Experience

Essential:

• Background in sales customer service or marketing

• Customer Focus

• Proven ability to manage personal workload and processes independently.

Desirable:

• Experience working for a Certification Body or in engineering certification or equipment manufacturing sectors.

Qualifications :

Essential:

• GCSEs (Grade C or above) in English and Maths.

• Qualification in an engineering subject (ideally HNC level or above).

Desirable:

• Full UK driving licence.

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race colour religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

APPLY NOW for full consideration you can be sure that your application will be treated confidentially and impartially and you will always receive an update within 10 business days.

Remote Work :

Yes

Employment Type :

Full-time