Customer Service Advisor
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a Customer Service Advisor!
Location: Crawley Office
Division: Responsive Maintenance Social Housing Contract
Were excited to offer an opportunity for a Customer Service Advisor to join our Wates team! Youll play a key role in leading and supporting our Customer Service team helping us deliver outstanding service to our residents.
Key Responsibilities:
- Champion continuous improvement to ensure excellent operational delivery and supply chain management
- Build and maintain strong customer relationships
- Manage complaints effectively identify trends and lead service improvements
- Lead a team of planners and administrators to maximise productivity and ensure compliance with company policies
- Support the Contract Lead in delivering a quality customer-focused profitable and safe business
Who Were Looking For:
Were seeking a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector. You should have advanced skills in Microsoft Excel and Word.
This role is also ideal for an experienced Scheduler ready to take the next step in their career by leading a team.
What Youll Bring:
- Excellent communication skills
- A passion for delivering high-quality customer service
- Strong leadership and team development abilities
- Drive and determination to make a real impact
Ready to take the next step in your career Apply now and help us shape the future of customer service in social housing!
Given the nature of this position you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually and we assure you that we do not discriminate based on an applicants criminal record or the details of any disclosed offenses. Additionally certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UKs leading family-owned development building and property maintenance companies. Founded over 125 years ago we have a proud legacy in the built environment.
We are driven by our purpose reimagining places for people to thrive and our three promises:
Thriving places working with customers partners and communities to create places that are more sustainable inclusive and full of opportunity.
Thriving planet protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people creating opportunities and relationships so that everyone who works for and with us feels included invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
WINNER
GOLD AWARD
GOLD AWARD
TOP 50 EMPLOYERS
WINNER
Documents
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
The Wates Group is one of the largest family-owned construction, development and property services companies in the UK.
