Senior Operations Client Partner
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Candidates must be currently located in the Greater Toronto Area (GTA)
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are looking to add a Sr. Client Operations Partner who will act as the liaison between the clients Commercial and various Operational teams.
As the Sr. Client Operations Partner youll advise suggest and discuss solutions with the internal and external clients of NIQ products for all operational matters as well as build operational trust in the data and its quality through management of client health and wellness.
Responsibilities
- Accountable for E2E timely and accurate resolution of operational client requests and issues related to:
- Database Services (structural changes/change requests)
- Product Coding
- Data Quality issues excluding Coverage & Unusual Trends
- Operations SPOC for regional client health including proper development and implementation of Wellness action plans in collaboration with cross functional teams
- Communicate directly with the client leading/attending meetings alongside the Commercial team to discuss operation matters (participation Ops materials preparation and presentation)
- Prioritize client assignments portfolio projects and resources to deliver the highest value to NIQ and clients
- Communicate all impactful Operations related activities to Commercial partners including product information data challenges and larger NIQ event initiatives
- Provide required updates to management including early transparency to challenges/opportunities and facilitation of action plans and mitigation approaches to maintain client satisfaction
- Ensure correct and timely execution and delivery of BAU maintenance deliverables in collaboration with cross functional teams
- Triage tickets and cooperate closely with the various Operations/Technology departments to resolve client queries through an efficient workflow
- Attend and contribute to internal meetings including: Client Health Tracking Quality Escape Management; manage clarification of root causes and preparation of quality improvement plans
- Provide escalation support for hot client issues and align with the client and Commercial/Operations leadership on mitigation plans
- Suggest new improvements/new solutions in client databases that result in driving revenue and enabling simpler more enduring and cost-efficient database production for NIQ
- Identify gaps and areas for improvement in client support processes
Qualifications
- 10 years of experience with a background in the CPG industry and/or related client experience
- Strong analytical mind and ability to connect the dots between different Operations functions
- Understanding of how data flows through NIQ back-end systems from acquisition to delivery
- Excellent written and verbal communication skills; ability to translate information to clients clearly and concisely
- Ability to manage multiple clients/priorities efficiently while being detail oriented
- Experience with Microsoft Suite tools (Excel PowerPoint Outlook)
- Ability to coach others and work with senior leaders cross-functionally
- Prior NIQ experience preferred
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Presentation Skills
- Motivational Interviewing
- Employee Relations
- Growing Experience
- Crisis Intervention
- Go
- HR Sourcing
- Account Management
- Enterprise Sales
- Human Resources
- Workday
About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
