Workplace Services Lead

Workplace Services Lead

Permanent - Full Time

Band 8 - starting at $122746.59 super RDO (RDO applicable for full time 38 hours per week only)

• Supportive and Friendly team environment where we value growth and development
• Organisation-wide Health and Wellbeing initiatives
• Work in a dynamic and collaborative environment

Are you a strategic IT leader passionate about delivering exceptional workplace technology experiences Do you thrive in dynamic environments where innovation sustainability and community impact are at the heart of everything you do If so we want to hear from you!

As theWorkplace Services Lead youll manage the service desk head the delivery of workplace technology support across the City of Yarra. Youll oversee key functions including service desk operations desktop support mobile device management and audiovisual servicesensuring seamless efficient and future-ready digital experiences for our staff and stakeholders.

This is a leadership role where youll manage a team of IT professionals drive service excellence and collaborate with internal and external partners to align technology services with strategic goals.

Key Responsibilities

• Lead and develop the Workplace Services team
• Drive service delivery improvements and customer satisfaction
• Manage AV support and technology infrastructure
• Oversee vendor relationships and service level agreements
• Collaborate with stakeholders to align services with business needs
• Develop and manage budgets policies and compliance frameworks

What Youll Bring

• Proven experience leading IT teams in service desk desktop support and AV environments
• Expertise in IT service management (ITIL incident/problem/change management)
• Strong customer service orientation and data-driven decision-making
• Excellent communication negotiation and leadership skills
• Relevant tertiary qualifications in IT Computer Science or Business
• Desirable: ITIL PMP or other leadership certifications

Why Join Us

• Be part of a progressive inclusive and community-focused organisation
• Lead meaningful work that supports public service delivery
• Enjoy flexible working arrangements and a supportive team culture
• Make a real impact on climate resilience and digital transformation

Yarra City Council isProgressiveOrganisation. We pride ourselves oninclusive culture and diversity of staff.We aim tomake a positive difference in peoples lives and continually improve service to the community).

For further information see the position description or contactSandra Sanderson Chief Information Officeron

100731 - Workplace Services Lead - Position Description (October 2025).pdf

Applications close onThursday 30 October 2025 at 11:55pm.

In your application please include/attach your Resume and 1-page Cover Letter. In your Cover Letter provide a brief overview addressing the Key Selection Criteria(KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactoryPolice Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being achild safe organisationand supports flexible and accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as gay lesbian bisexual transgender intersex or queer. We draw pride and strength from our diversity remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.