Head of Clinical Content
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 154000 - 201000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
Charlie Health is seeking a Head of Content to lead the vision strategy and execution of our clinical content and curriculum. Reporting to the SVP of Operations this leader will act as the architect of Charlie Healths programming ensuring our curriculum is compelling clinically sound operationally feasible and designed to drive measurable impact on client outcomes.
This is a highly cross-functional role that requires close partnership with our Chief Clinical Officer Medical Directors and collaboration with product and engineering teams. The Head of Clinical Content will not only design innovative programming but also ensure it is distributed consistently across the organization externally showcased to stakeholders and continuously improved through rigorous testing and analytics. They will balance strategic vision with hands-on creation and iteration shaping a consistent voice for Charlie Healths programming and tailoring it to diverse audiences (clients families clinicians referral partners and payors).
Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
Curriculum & Content Development
- Own the end-to-end strategy and execution for clinical curriculum training materials programming and related content.
- Partner with clinical leaders to ensure all programming is evidence-based clinically sound and designed for maximum impact.
- Lead curriculum architecture design and experimentation treating curriculum as a product with clear ownership iteration and measurable outcomes.
- Treat curriculum as a dynamic product drive innovation by introducing new formats and testing creative approaches to make programming more engaging and effective.
- Lead continuous improvement cycles by piloting new ideas gathering data on impact and scaling successful innovations across the organization.
- Drive innovation in programming piloting and scaling new approaches and measuring their effect on clinical outcomes.
- Develop messaging frameworks and guidelines that ensure a consistent compelling voice while adapting content for different stakeholders and populations.
- Establish scalable systems (e.g. editorial processes testing frameworks and content governance) to ensure consistency quality and rapid iteration.
Cross-Functional Collaboration
- Work daily with the Chief Clinical Officer to ensure alignment on clinical integrity.
- Collaborate with Operations to validate feasibility operationalize curriculum and build enablement processes.
- Partner with Product and Engineering to test and integrate new modalities and technology-enabled delivery methods.
- Serve as a strategic partner in Group Facilitation pods bringing together curriculum clinical and tech perspectives.
- Work closely with external-facing teams to ensure programming supports engagement retention and reputation with clients and referral partners.
Team Leadership & Growth
- Build and lead a high-performing team of content creators instructional designers and curriculum developers.
- Partner with design and enablement teams to enhance the quality and accessibility of content.
- Foster a culture of innovation analytical rigor and collaboration across clinical operations and product teams.
- Lay the foundation for a centralized content organization that embeds across functions as Charlie Health grows.
- Balance strategy-setting with direct contribution ensuring leadership while remaining willing to roll up sleeves and deliver content.
Requirements
- 7 years of experience in content curriculum product marketing or program design ideally in education health or mission-driven sectors.
- Proven ability to design and scale compelling audience-focused experiences with measurable outcomes.
- Strong operational and analytical orientation; comfortable building systems running tests and using data to guide strategy.
- Experience managing and developing teams in cross-functional environments.
- Exceptional communication writing and design sensibilities able to produce content that is compelling precise and error-free.
- Demonstrated ability to develop voice and tone guidelines messaging hierarchies and frameworks that adapt content for different audiences.
- Familiarity with mental health healthcare or clinical environments is a plus but not required.
- Passion for Charlie Healths mission and commitment to reshaping the future of behavioral health care.
- Comfort operating in fast-moving high-growth environments with the ability to set frameworks while iterating quickly.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefitshere.
The total target base compensation for this role will be between $154000 and $201000 per year at the commencement of addition to base compensation this role also offers a performance bonus. The expected total cash compensation range including potential bonus will be between $193000 and $252000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits.
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
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Required Experience:
Director
Key Skills
- Compliance Management
- Information Management
- Proofreading
- Social Intelligence
- Content Quality
- Factual Information
- Video Packages
- Conduct Interviews
- Records Management
- Creative Content
- Editorials
- News Stories
- Newsgathering
- Content Reviews
About Company
Charlie Health's virtual treatment programs create long-term healing and connection for teens and adults struggling with their mental health.
