Summary Were seeking a detail-oriented proactive Service Order Processor for our Service this role youll manage customer and internal orders from entry through delivery ensuring accuracy coordination with vendors and seamless communication across teams. |
Qualification Requirements To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
Minimum Qualifications - 2 years of order processing operations or related experience (manufacturing building products is a plus)
- Strong technical aptitude and attention to detail
- Proficiency in Excel; familiarity with Salesforce or order systems
- Excellent communication (verbal & written) and stakeholder management
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset problem-solving skills and ability to escalate appropriately
|
Knowledge Skills and Abilities - Experience with custom windows & doors / architectural specification
- Understanding of hardware frame systems and installation practices
- Experience working with vendor portals / APIs
- Familiarity with reporting / metrics tools and process improvement
- Strong organizational skills follow-up and attention to detail
- Ability to adapt well and accept feedback in a changing environment
- Flexible and resilient to adapt to multiple demands shifting priorities and changing business conditions
- Ability to work independently and collaboratively across departments
|
Supervisory Responsibilities
|
Essential Functions - Accurately enter and validate customer orders (dimensions hardware glazing finish)
- Clarify ambiguous specifications with appropriate parties involved
- Coordinate with multiple window/door manufacturers and suppliersconfirm lead times pricing and availability
- Track order status resolve delays or issues and communicate updates to stakeholders
- Work with production installation warehouse and logistics teams to ensure orders flow smoothly
- Generate reports on backlog order accuracy lead times and performance metrics
- Perform error coding assign and audit billable items
- Identify process improvements to reduce errors speed throughput and enhance customer satisfaction
- Other job duties as assigned
|
Physical Demands |
Work Environment - Office Setting: Much of the work is conducted in an office environment where the Service Order Processor performs various administrative tasks related to processing service orders.
- Desk Work: Extended periods of time spent at a desk using a computer and engaging in administrative duties such as order entry scheduling communication and data analysis.
- Computer Use: Regular use of computers and office software to manage order-related information and update databases.
- Phone Communication: Engaging in phone communication with vendors internal teams and other departments to coordinate orders address inquiries and provide updates.
- Collaboration: Working closely with production installation and warehouse teams to ensure effective communication and coordination of service activities.
- Problem-Solving: Addressing order-related issues identifying solutions and ensuring that service orders are processed efficiently.
- Adaptability: Adapting to changes in schedules vendor lead times customer needs and other dynamic aspects of processing service orders.
- Data Entry: Entering and updating service order information in the companys systems and databases.
|
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of the position. All employees may have other duties assigned at any time.
Summary Were seeking a detail-oriented proactive Service Order Processor for our Service this role youll manage customer and internal orders from entry through delivery ensuring accuracy coordination with vendors and seamless communication across teams.Qualification RequirementsTo perform this job ...
Summary Were seeking a detail-oriented proactive Service Order Processor for our Service this role youll manage customer and internal orders from entry through delivery ensuring accuracy coordination with vendors and seamless communication across teams. |
Qualification Requirements To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
Minimum Qualifications - 2 years of order processing operations or related experience (manufacturing building products is a plus)
- Strong technical aptitude and attention to detail
- Proficiency in Excel; familiarity with Salesforce or order systems
- Excellent communication (verbal & written) and stakeholder management
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset problem-solving skills and ability to escalate appropriately
|
Knowledge Skills and Abilities - Experience with custom windows & doors / architectural specification
- Understanding of hardware frame systems and installation practices
- Experience working with vendor portals / APIs
- Familiarity with reporting / metrics tools and process improvement
- Strong organizational skills follow-up and attention to detail
- Ability to adapt well and accept feedback in a changing environment
- Flexible and resilient to adapt to multiple demands shifting priorities and changing business conditions
- Ability to work independently and collaboratively across departments
|
Supervisory Responsibilities
|
Essential Functions - Accurately enter and validate customer orders (dimensions hardware glazing finish)
- Clarify ambiguous specifications with appropriate parties involved
- Coordinate with multiple window/door manufacturers and suppliersconfirm lead times pricing and availability
- Track order status resolve delays or issues and communicate updates to stakeholders
- Work with production installation warehouse and logistics teams to ensure orders flow smoothly
- Generate reports on backlog order accuracy lead times and performance metrics
- Perform error coding assign and audit billable items
- Identify process improvements to reduce errors speed throughput and enhance customer satisfaction
- Other job duties as assigned
|
Physical Demands |
Work Environment - Office Setting: Much of the work is conducted in an office environment where the Service Order Processor performs various administrative tasks related to processing service orders.
- Desk Work: Extended periods of time spent at a desk using a computer and engaging in administrative duties such as order entry scheduling communication and data analysis.
- Computer Use: Regular use of computers and office software to manage order-related information and update databases.
- Phone Communication: Engaging in phone communication with vendors internal teams and other departments to coordinate orders address inquiries and provide updates.
- Collaboration: Working closely with production installation and warehouse teams to ensure effective communication and coordination of service activities.
- Problem-Solving: Addressing order-related issues identifying solutions and ensuring that service orders are processed efficiently.
- Adaptability: Adapting to changes in schedules vendor lead times customer needs and other dynamic aspects of processing service orders.
- Data Entry: Entering and updating service order information in the companys systems and databases.
|
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of the position. All employees may have other duties assigned at any time.
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
