Patient Assistant

Title of Job:Patient Assistant

Reports to:Clinical Nurse Manager/ Senior Nurse on duty/Site Manager

Type of Contract: Permanent Full Time 39 hours per week

Purpose of the Role

The Patient Assistant will provide direct observation and limited patient care to assigned patients under the direct supervision and direction of the patients allocated staff nurse who is responsible for the provision of care to the patient

Key duties and responsibilities

Under the general direction and control of the CNM 11/Site Manager the patient assistant will be responsible for the following:

• To supervise and observe patient to minimise risk of falls wandering.

• Mitigate falls risks by:

  • Ensuring patient room is generally kept tidy and is clear of any obstructions.

  • Floor is tidy and dry and patient has nonslip socks or appropriate footwear

  • Patient has glasses and/or hearing aid both clean and in working order

• Escalate immediately concerns and seek appropriate help form patients allocated nurse if a cause for concern is identified.

• Report to patient allocated nurse if patients complain of pain or any anxiety or distress as expressed by the patient or request from relatives.

• To assist patient with walking and exercising as directed by the nursing team.

• Identifying patients social interaction needs in conjunction with the Healthcare Assistant and Staff Nurse allocated to the patient.

• To support social interaction through various means of communication : conversation reading to patient radio and/or television preferences doing puzzles jigsaws crosswords.

• Assist patient to make telephone/video call and communicate with family members and friends.

• Answering telephone call made to the patient and assist patient in taking the call may need to use loudspeaker/Video to enhance patient communication experience with family and friends.

• Ensure patient has easy access (within reach) to personal items such as mobile phone glasses radio etc.

• Attend training and education session that pertain to the role :

  • Infection Control including Hand Hygiene

  • Patient Manual Handling

  • Communication Skills

  • GDPR & professionalism

  • Hospital Orientation programme

  • Health & Safety Fire training

  • Medical Emergency Activation Protocol

• Be familiar with hospital policies in relation to fire health and safety infection control smoking and dress code manual handling incident reporting.

Additional Tasks

The below tasks can only be delegated to a Patient Assistant when a family member or friend are present with the patient. Before the Patient Assistant leaves the patient they need to ensure that the family member/friends are happy to take responsibility for the patient in their absence.

• Interdepartmental transfers of well patients

• Supervise mealtimes

• Clean equipment

• Unpack linen bags

• Answer call bells

• Answer ward phone

• General ward tidiness

• Empty bins

• Restocking on ward.

• Relieve another CSW to take their breaks

• Mobilise other patients on the ward as instructed

• Filing

CLOSING DATE FOR RECEIPT OF APPLICATIONS 24TH OCTOBER 2025

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity Compassion Stewardship Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds abilities and perspectives and provide reasonable accommodations throughout the recruitment process. If you require any assistance please contact