Second Line Helpdesk Engineer

Taunton - UK

Yearly Salary: GBP 30000 - 35000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Title: Second Line Helpdesk Engineer

Location: Hybrid working Taunton

We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.

Responsibilities:

Provide second line technical support across a broad range of hardware software and network issues.
Troubleshoot and resolve escalated incidents within agreed SLAs.
Support users with operating systems (Windows MacOS) Microsoft 365 etc.
Administer Active Directory network protocols (TCP/IP DNS DHCP) and remote access tools.
Deliver a high standard of customer service.
Manage and prioritise multiple open incidents effectively.

What they are looking for from you:

You should have experience working in a service desk/technical support role where you have gained troubleshooting skills and knowledge across M365 Windows/MacOS and Active Directory. You must be able to manage your workload and prioritise tasks.

Nice to haves:

Certifications e.g. CompTIA A Microsoft MTA or ITIL Foundation.
Experience with PowerShell or similar.
Experience with MDM solutions like Intune.
Knowledge of ConnectWise PSA/RMM or similar.

Package & Benefits

Pension
Health insurance
Training plan & paid study time
25 days holiday Bank Holidays
Family-friendly flexibility
Excellent career progression opportunities
Free parking

Please apply or contact Altered Resourcing for more info.

Job DescriptionJob Title: Second Line Helpdesk EngineerLocation: Hybrid working TauntonWe have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer ...