Transportation Analyst AMZL, First Mile

The Amazon First Mile team is looking for a First Mile Operations Analyst to raise the bar and ensure that every customer and seller across the country receives the speed quality and reliability they expect from Amazon.

The First Mile Operations Analyst works on a 5x2 schedule (Monday to Friday) and is responsible for monitoring carrier performance and compliance in inbound (pickup) operations coordinating with internal and external teams. Additionally they will support the launch of new logistics partners.

This role requires a strong willingness to take ownership solid analytical skills to identify patterns and trends and the ability to dive deep into data to uncover the root causes of operational issues and propose effective solutions.

Operations run 7 days a week including holidays; therefore working different shifts may be required.

This position will be primarily based in GuarulhosSP with frequent visits to OsascoSP and Embu das ArtesSP depending on business needs.

Key job responsibilities
- Manage the Marketplace pickup operation within Amazon Logistics;
- Monitor logistics partners operations daily and hour by hour resolving operational issues to ensure on-time pickups;
- Collaborate with carriers to address daily challenges in a constructive and solution-oriented manner identifying opportunities to improve the end-to-end process and overall operational efficiency;
- Analyze data from multiple sources to identify key trends and support quick informed business decisions in daily operations;
- Manage analyze and enhance performance metrics;
- Conduct deep dives into the root causes of operational issues and implement effective solutions;
- Respond to seller inquiries related to pickup operations;
- Present metrics to internal and external stakeholders maintaining frequent communication to drive operational improvements;
- Act as a liaison between internal and external stakeholders ensuring alignment with objectives compliance standards and data privacy policies;
- Develop practical and straightforward solutions to complex operational challenges;
- Support the launch of new pickup operations across Brazil.

- Bachelors degree
- Work flexible schedules including weekends nights and holidays
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Ability to manage multiple collection partners simultaneously while maintaining strong attention to station-level details;
- Excellent communication skills with the ability to interact effectively with carriers as key stakeholders/clients;
- Fluent in Portuguese;
- Previous experience in Logistics or Transportation.

- Intermediate English proficiency;
- Knowledge of SQL;
- Previous experience in process monitoring and analysis metrics management and problem-solving.

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