Systems Analyst 0410-2110

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Background Information

We are seeking a and nbsp;Senior System Analyst who will act as a Senior Technical Analyst and nbsp;to play a key role in the design documentation and implementation of technical solutions integrating and nbsp;BMC Helix Remedy and nbsp;with customer-facing digital applications.
This role is central to a strategic initiative focused on and nbsp;improving customer data management digitizing agreements and enabling intelligent product recommendations and nbsp;through the use of and nbsp;AI/ML and nbsp;capabilities.
The successful candidate will bridge business and technical teams ensuring that solution designs API specifications and system integrations are well-documented efficient and aligned with enterprise architecture standards.

Must haves:

Proven experience as a and nbsp;Technical Analyst Systems Analyst or Solution Designer and nbsp;in complex enterprise environments.
Strong understanding of and nbsp;system integration patterns REST APIs and middleware.
Ability to produce high-quality and nbsp;technical documentation including interface specifications sequence diagrams and solution blueprints.
Bachelors degree in Computer Science Information Systems Engineering or equivalent experience.

Responsibilities:

Technical Solution Design and amp; Documentation

Lead and document the design of integration solutions between customer-facing web applications and backend systems (including Helix Remedy and related platforms).
Create and maintain and nbsp;API specifications data flow diagrams integration mappings and detailed solution design documents.
Ensure solution designs adhere to security scalability and performance best practices.

Requirements Analysis and amp; Translation

Collaborate with business stakeholders to understand functional requirements and translate them into detailed technical requirements.
Work closely with development teams to validate feasibility and ensure alignment between business needs and system capabilities.

Integration and amp; API Management

Define document and manage RESTful API specifications for data exchange and system integration.
Partner with backend teams to ensure consistent API governance version control and documentation standards.

Data and amp; Process Optimization

Contribute to data architecture discussions related to customer data management and process digitization.
Identify opportunities for intelligent automation and recommendation systems.

Desired Skills:

Experience in projects involving and nbsp;customer data management digital agreement workflows or customer experience platforms (CRM CMS etc.).
Familiarity with and nbsp;AI/ML-based recommendation systems or data enrichment processes.
Understanding of and nbsp;DevOps practices API testing tools (e.g. Postman Swagger) and version control (Git).
Exposure to and nbsp;cloud platforms (AWS) and nbsp;and and nbsp;microservices architectures.

Required Skills:

System Integration Expertise: and nbsp;Strong understanding of integration patterns (REST event-driven middleware).
Requirements Analysis: and nbsp;Strong ability to interpret business requirements and convert them into technical specifications.
Solution Documentation: and nbsp;Skilled at producing system architecture diagrams sequence diagrams and interface control documents.
API Design and amp; Documentation: and nbsp;Skilled in defining RESTful APIs creating OpenAPI/Swagger specifications versioning and governance.
BMC Helix Remedy / ITSM Platforms: and nbsp;Hands-on experience integrating or extending Remedy systems (BMC Helix or similar ITSM solutions).
Data Modeling and amp; Mapping: and nbsp;Ability to design data flows define mappings between systems and ensure data consistency and quality.
Web Application Integration: and nbsp;Understanding how front-end (web or mobile) applications consume backend APIs and data services.
Security and amp; Compliance: and nbsp;Knowledge of API authentication authorization (OAuth2 JWT) data protection and privacy compliance.
Ability to produce clear concise and version-controlled documentation accessible to both technical and non-technical audiences.
Ability to liaise effectively between business analysts developers architects and vendors.

Evaluation Criteria: and nbsp;

7 years in technical/business systems analysis with at least 3 years in integration-focused projects. 20 Points
Understanding of integration patterns (REST event-driven middleware). and nbsp;20 Points
Ability to interpret business requirements and convert them into technical specifications. and nbsp;10 Points
Experience defining RESTful APIs creating OpenAPI/Swagger specifications. and nbsp;15 Points
Hands-on experience integrating or extending Remedy systems (BMC Helix or similar ITSM solutions). and nbsp;10 Points
Understanding how front-end (web or mobile) applications consume backend APIs and data services. and nbsp;5 Points
Demonstrated ability to produce clear accurate technical documentation. and nbsp;10 Points
Ability to communicate technical concepts to diverse audiences. and nbsp;10 Points

Total 100 points

Deliverables

Deliverables Include but not limited to:

Comprehensive Technical Solution and amp; API Documentation for 3 or more integration features between front end applications and backend systems
Technical Knowledge Transfer and Handover to OH staff members and including documentation in reference documentation of completed work. and nbsp;

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.
A walkthrough of any demos development etc. will be required before the end of the engagement.

Must Haves:

7 years experience and nbsp;as a and nbsp;Technical Analyst Systems Analyst or Solution Designer and nbsp;in complex enterprise environments.
7 years experience and nbsp;of and nbsp;system integration patterns REST APIs and middleware.
7 years experience and nbsp;Ability to produce high-quality and nbsp;technical documentation including interface specifications sequence diagrams and solution blueprints.
Bachelors degree in Computer Science Information Systems Engineering or equivalent experience.

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionBackground InformationWe are seeking a and nbsp;Senior System Analyst who will act as a Senior Technical Analyst and nbsp;to play a ke...