Customer Service & Administrative Specialist GHL

Manila - Philippines

Monthly Salary: PHP 40000 - 40000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule:

40 hours/week
Monday - Friday 8am - 6pm UK time with 1 hour unpaid break

Client Timezone: UK (GMT/BST)

Job Description

Step into a dynamic customer service role where youll be the cornerstone of customer satisfaction for a growing HVAC business! Youll handle the complete customer journey from initial inquiry to service completion using cutting-edge CRM technology to streamline operations and deliver outstanding service. This position offers the perfect blend of customer interaction technical system management and process optimization. Youll work directly with homeowners and businesses helping solve their heating and cooling challenges while ensuring every customer interaction is smooth professional and efficient. This role is ideal for someone who thrives in a fast-paced environment and wants to make a real impact on customer satisfaction in an essential service industry.

Responsibilities

Answer incoming customer calls with exceptional professionalism and warmth
Seamlessly book appointments and jobs directly into the companys advanced job management system
Process customer invoice payments efficiently and accurately
Send customized quotes and proposals using professionally designed templates
Handle customer inquiries with expertise providing comprehensive information about HVAC services
Streamline customer communications to ensure quick resolution without unnecessary delays
Maintain the highest standards of customer service eliminating wait times and ensuring prompt responses
Collaborate with the technical team to ensure smooth service delivery from inquiry to completion

Requirements

Proven experience with Go High Level CRM system (essential requirement)
Outstanding customer service background with exceptional verbal communication skills
Professional friendly and confident phone presence
Experience with appointment scheduling systems and booking management
Competency in payment processing and invoicing procedures
Strong organizational skills with meticulous attention to detail
Problem-solving mindset with ability to handle customer concerns effectively
Reliable internet connection and professional home office setup for remote work

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring

ZR28680JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position.Schedule: 40 hours/week Monday - Friday 8am - 6pm UK time with 1 hour unpaid break Client Timezone: UK (GMT/BST) Job Description Step into a dynamic customer service role where youll be the cornerstone of customer satisfaction for a growing HVAC business! Yo...