Principal Consultant – IAM Engineer

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Principal Consultant IAM Engineer

Identity and Access Management (IAM) platform known as IDAM Services is the backbone of secure access to resources for authenticated Users across the Edison Platform. As a Senior IAM Engineer youll play a pivotal role in ensuring the reliability security and efficiency of our IDAM services. These services are crucial for managing access by Human Application and Device Users enabling seamless integration with existing identity solutions and minimizing development efforts for new applications.

Responsibilities:

• Technical Support: Provide expert technical support diagnosing and resolving issues related to identity and access management systems promptly.
• Root Cause Analysis: Utilize your analytical skills to dig deep into logs review code and triage issue tickets to identify the root causes of problems.
• Reliability Enhancement: Lead efforts to improve application reliability quality and time-to-resolution for support tickets.
• Collaboration: Collaborate closely with the engineering team to find innovative resolutions for customer issues and ensure timely closure of issues and tickets.
• Feedback Mechanism: Act as a conduit between users and the engineering team providing valuable field feedback to enhance IDAM services and contribute to improved release procedures.
• Specialist Knowledge: Leverage your specialist knowledge of IDAM applications to perform Standard Operating Procedures that address functional requests from customers.
• Integration: Assist in seamless application integrations with the IDAM system ensuring a cohesive user experience.
• Ticket Management: Maintain an efficient ticketing system keeping a comprehensive database of issues and resolutions up to date.
• Documentation: Create and update technical documents and standard operating procedures ensuring clear and accessible information for internal teams and external clients.
• Issue Resolution: Identify and resolve technical issues swiftly addressing customer-reported problems effectively.
• Maintenance Planning: Develop maintenance and upgrade schedules for the system and communicate outage windows to customers when required.
• Ownership and Initiative: Take ownership of tasks and deliverables working independently and using discretion to seek assistance when necessary.

Qualifications we seek in you!

Minimum qualifications / Skills

Educational Background: Bachelors degree in computer science or a STEM field (Science Technology Engineering and Math) or equivalent. Masters degree or relevant certifications (e.g. CISSP CISM or CIAM) are advantageous.

Professional Experience: Experience as a software developer or support engineer with a hands-on approach. Experience in healthcare or a related industry is preferred.

Communication Skills: Intermediate verbal and written communication skills in English are essential for effective collaboration with cross-functional teams and clients.

Domain Knowledge: Strong knowledge of the Identity and Access Management domain including expertise with identity solutions like WSO2 OKTA or others.

Authentication and Authorization Protocols: Experience with authentication and authorization protocols such as SAML WS Federation OAuth 2.0 and OpenID Connect 1.0 is critical.

Programming Languages: Proficiency in Java 8 JavaScript Spring Boot and the Spring framework (Core Boot Web Security). Familiarity with Python and Angular is a plus especially for custom solution development.

Cloud Platforms: Experience with AWS Docker containers and Kubernetes with an understanding of how these technologies relate to IAM systems and cloud integrations.

Preferred qualifications / Skills

You will contribute to the reliability and effectiveness of our identity and access management solutions. Your technical expertise and proactive approach will enable secure access to resources for our users and applications. Join us in shaping the future of healthcare technology. Apply now and be a part of our diverse and inclusive team.

Very good written and presentation / verbal communication skills with experience of customer interfacing -depth requirement understanding skills with good analytical and problem-solving ability interpersonal efficiency and positive attitude

Knowledge of ITIL Service Management framework

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is $60000 to $750000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role

Location-based Roles (e.g. Richardson roles metro area can be adjusted by role location) Los Angeles California based candidates are not eligible for this role. area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job

Principal Consultant IAM Engineer

Primary Location

Atlanta

Schedule

Full-time

Education Level

Bachelors / Graduation / Equivalent

Job Posting

Nov 1 2025 4:28:40 PM

Unposting Date

Nov:59:00 PM

Master Skills ListOperations

Job Category - Full Time