Remote Customer Service Representative Seasonal| US

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Peak Support an outsourcing firm serving some of todays most innovative companies is seeking Remote Customer Service Representatives (Seasonal) to join our team in the U.S.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015 we are a 4x Inc. 5000 company and a Certified Great Place to Work with 2000 team members in the Philippines Colombia Eastern Europe and the U.S.

Why Peak Support

If you want to work for high-growth companies Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We dont do this with ping pong tables or video games. We do it by creating a positive encouraging and performance-driven culture that enables our team members to build rewarding long-term careers.

Peak Support is actively working to create a diverse equitable and inclusive company. Applicants will be considered without regard to race color religion gender gender identity or expression disability sexual orientation national origin age or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can we get together in person. We believe that building offline relationships is critical to successful online work.

About The Role

Our Customer Experience (CX) Team drives customer loyalty engagement and value by providing exceptional customer experiences across all channels and touch-points. CX Associates are responsible for delivering an exceptional differentiated and concierge-like customer experience to our community of food lovers.

This is a Seasonal position looking to be filled from October 2025 - February 2026. This person MUST be able to work weekends and evening shifts.

Overall Responsibilities:

Responsible for supporting customers contacting our brand via email phone live chat and SMS.
Supporting a wide variety of inquiries types and ensuring satisfaction.

What youll do:

Provide world-class customer service in all interactions with customers and think creatively about ways to optimize each customers experience.
Receive inbound inquiries via phone email live chat or SMS; verify required information and do utmost within their power to solve customer programs.
Actively listen and remain empathetic to the needs of each and every customer tailoring solutions to provide the best experience possible.
Strive to meet and exceed quality and performance metrics.
Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer.
Learn and retain thorough working knowledge of all existing and new process and procedures.
Proactively identify and share key insights observed in handling volume with leadership.
Attend Team Meetings/additional training sessions as scheduled.

Were looking for individuals with:

Above average verbal and written communication skills - ability to speak accurately using proper grammar and good enunciation.
Ability to actively listen and use the information provided by the customer to meet the clients needs.
Demonstrate appropriate empathy accurately & genuinely show understanding of the customers emotional state.
Maintain courtesy politeness & confidence throughout the interaction.
Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios.
Ability to adapt and thrive in a fast paced rapidly changing environment.
Demonstrate highly detail and solution oriented critical thinking skills.
Individuals who are open to a working weekends holidays and/or midday to evening schedules if need.

Required Experience:

Unclear Seniority

Peak Support an outsourcing firm serving some of todays most innovative companies is seeking Remote Customer Service Representatives (Seasonal) to join our team in the U.S.Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015 we are a 4x Inc. 5000 com...