Management Trainee Trade promotions (Customer planner)

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee - Trade promotions (Customer planner)

In this position The Customer Development Comm Exec Role will be an integral support who will manage Business processes tools & update systems data governance and reporting that Customer Account Managers can easily understand and use.

This role will help liberate Customer Account Managers to spend more time on Grow the business activities.

Responsibilities

• Establish strong collaborative relationship with Clients Salesteam and Customers
• Interact with internal stakeholders Customer Managers CCD Team Sales Team Category etc.
• Proactive and Self-motivated to follow up or chase with multiple teams for pending information
• Create update cancel Promotions on TPM tool
• Evaluate and Update Customer system/portals with activity plans and promotions
• Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
• Validate required details as per guidelines to create or amend a Promo
• Send request to CAM (Customer Account Manager) to provide the updated details
• Update the Promo plan into tracker
• Regular query resolution and proactive communication/escalation
• Create Promo nomination form & confirm back to CAM
• Ensure that the promotions are finalized on tool before promo launch date
• Input the data into TPM to create/modify/cancel a promo
• Validate and Update Promo plan into trackeru
• Maintain daily work tracker review and update SOP update FMEA
• Manage exceptions and follow guardrails
• Maintain positive VOC from stakeholders
• Create and prepare regular timely Reports provide analytics
• Achieve KPIs / SLAs contractually agreed
• Deliver Operational Excellence Framework
• Manage and lead calls with clients
• Be proactive and ensure operations is run smoothly
• Own create update and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
• Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
• Identify problems/issues in day to day Operations and resolve them proactively
• Highlight and escalate any issues that need attention
• Coordinate and resolve issues with excellent customer service
• Deliver quality customer service by researching and responding to all internal stakeholders inquiries quickly effectively and professionally.
• Ensure positive customer VOC from stakeholders

Qualifications we seek in you!

Minimum qualifications

• Any Graduate / preferably B. Com
• Flexibility to work in any shift
• MIS and/or reporting experience
• Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims Dispatch rate Demand/supply planning Logistics Supply chain overall understanding of Trade Pay and Deductions
• Fluent in English. Proficient oral and written communication skills.
• Experience in Microsoft suite including Outlook Power Point and MS Teams; advanced Excel skills
• Strong analytical mindset problem solving organization skills and attention to detail
• Smart problem solver generate good ideas and practical solutions
• Strong team player Dependable
• Able to manage their workload and ensure completion of tasks even if a stretch is required
• Ability to prioritize tasks and Multitask when required

Preferred qualifications

• Exposure to consumer goods industry
• Exposure to technologies like Trade Promotions Management tool Trade Promotions Optimizer Forecasting tools SAP etc.
• Proficient Visio skills and process mapping experience (Preferable)
• Certification in Trade Promotions Management is an added advantage
• Transitions Experience- Must have transitioned 1 or more process successfully

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.