Application Support Specialist

Job Title: Application Support Specialist

Your Location: Portland OR or Knoxville TN (In-Office)

Department: AECO

Do you love software and working with people but are looking for a new way to use your experience and knowledge

What You Will Do:

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoints construction accounting service and project management software as well as other point solutions. With Viewpoints success comes the opportunity for moving your career forward. Employee ideas ambition and contributions are regularly addition the support and respect youll receive from every level of the organization is unparalleled. The collaborative environment of our workspace and managements doors are always open for discussions and thoughts about ways to improve our products and services. This serves our company-wide goal of providing our customers with the best most

innovative software solutions in the construction industry.

• Monitors tracks and documents customer support calls and related activities in our CRM system.

• Assists other departments with application issues and development of the software.

• Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.

What Skills & Experience You Should Bring:

• Bachelors degree in business with an emphasis in business accounting or other relevant discipline and a minimum of two years experience in accounting or full-charge bookkeeping. An Associates degree with two (2) or more years of relevant work experience or five (5) years of relevant industry experience may be substituted for a Bachelors degree.

• Strong understanding of general business and accounting principles and practices particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial.

• Secondary specialty on self-service for Business customers. e.g social support channels developing communities youtube videos of top tips.

• Intermediate level of experience with core Google suite (Gmail Sheets and Documents)

• Ability to work within the coverage requirements of the Customer Support department.

Preferred:

• Construction industry experience particularly in construction accounting and/or project management is desirable but not required.

• Experience in a customer service role.

• Type 40 WPM or better

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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